Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/9603615

Work experience

Account manager (PSP)

from 09.2022 to 12.2023 (1 year 3 months)
Softum, Kyiv (IT)

- initial communication;
- signing of contracts;

- introduction and further support of new partners;
- market research of payment service providers in the online segment;
- analysis of performance indicators of partners.

Sales development representative

from 08.2021 to 04.2022 (8 months)
Brainlab, Kyiv (IT)

- primary contact with leads;
- qualification of leads;
- maintenance of database in CRM;
- maintaining communication with existing leads;
- processing of written requests.

Customer service manager

from 02.2020 to 05.2021 (1 year 3 months)
F3NIX, Kyiv (IT)

- full support of the client base;
- customer assistance and consultation;
- sales;
- customer retention and return;
- resolution of conflict situations;
- reports keeping.

Restaurant manager

from 06.2017 to 11.2019 (2 years 5 months)
FEST, Kyiv (Готельно-ресторанний бізнес)

- full support of the restaurant;
- team managment (30 people);
- control of kitchen and hall workers;
- recruitment, hiring employees;
- staff training;
- maintaining documentation;
- work with R-keeper;
- conducting inventories;
- keeping financial statements;
- responsibility for purchasing products, accepting deliveries;
- control quality of service;
- control technical condition of all equipment;
- resolution of conflict situations;
- interaction with suppliers;
- maintaining Facebook and Instagram pages.

Education

DITB

Management, Donetsk
Higher, from 2009 to 2014 (5 years)

Additional education and certificates

HR-generalist in IT, Beetroof Academy

2022

Basics of digital marketing Google digital workshop

2020

Art managment, Kyiv Academy of Media Arts

2019

Applying the HACCP principles

2018

The first school of managers from the Lviv Handmade Chocolate

2017

Knowledge and skills

Language proficiencies

• English — above average
• Ukrainian — fluent
• Russian — fluent

Additional information

I'm looking for a job as HR, recruiter, or People Partner. I understand that I do not have much experience in this particular field, but I am ready to learn and I may start as a trainee in this field.

Зручний метод комунікації - телеграм