Contact information

The job seeker has entered a phone number , email and LinkedIn.

You can get this candidate's contact information from https://www.work.ua/resumes/9665044

Work experience

Customer support representative

from 04.2023 to 03.2024 (11 months)
Orthodontic Experts, Дистанційно (Медицина, охорона здоров'я, аптеки)

- Information support for clients of a network of orthodontic clinics in the USA
- Consulting on health insurance
- Making appointments with doctors

Content moderator, Content moderation quality assurance analyst

from 04.2021 to 03.2023 (1 year 11 months)
Undisclosed American company, Remote (IT)

Technical support specialist

from 10.2020 to 03.2021 (5 months)
TrackEnsure, Remote (IT)

Addressing and responding to customer inquiries on the company's products and services, including installation, operational functions, troubleshooting, and maintenance.

Customer service representative

from 12.2019 to 07.2020 (7 months)
Simply Contact, Poltava (Telecommunications and networking)

- Information support for clients of the network of American travel aggregators in English by phone (cheapoair.com, onetravel.com, insanelycheapflights.com, etc.)
- Registration of additional services
- Calculations of airfares

Airline reservation agent

from 08.2019 to 12.2019 (4 months)
Simply Contact, Poltava (Телекомунікації, зв'язок)

- Information support for passengers of Ukraine International Airlines in three languages by phone (Eng. / Rus. / Ukr.)
- Regulation of issues related to cancellations and delays of flights
- Booking the flights

Customer service representative

from 04.2019 to 08.2019 (4 months)
Onyx Enterprises Int'l Corp, Remote (Retail)

- Remote Information support for clients of the network of American online stores id.com in English by e-mail
- Responding promptly to customers’ inquiries
- Solving customer complaints
- Maintaining a positive attitude toward customers at all times

English teacher

from 05.2018 to 04.2019 (11 months)
Mama Look Ltd., Dongguan, Guangdong, China (Education and science)

- Working with children at the age of 4-14 years
- Helping children learn English from the scratch
- Searching for effective methods of teaching

Customer service representative

from 11.2017 to 05.2018 (6 months)
Нова пошта, ТОВ, Poltava (Transportation and logistics)

Providing support to clients in any matters related to the process of cargo transportation.

Airline reservation agent

from 06.2017 to 11.2017 (5 months)
Simply Contact, Poltava (Телекомунікації, зв'язок)

- Information support for passengers of Ukraine International Airlines in three languages by phone (Eng. / Rus. / Ukr.)
- Regulation of issues related to cancellations and delays of flights
- Booking the flights

Customer service representative for New Post

from 10.2016 to 06.2017 (8 months)
Simply Contact, Poltava (Телекомунікації, зв'язок)

Providing support to clients in any matters related to cargo transportation.

Education

Poltava Agrarian and Economic College

Management, Poltava
Specialized secondary, from 2011 to 2015 (4 years)

Additional education and certificates

Diia "Digigram"

1 day
Certificate

EF SET English Certificate (C2 Proficient)

1 day
Certificate

Introduction to C#, IT STEP Computer Academy

2014, 3 months

Knowledge and skills

Language proficiencies

• Ukrainian — fluent
• English — fluent
• Russian — fluent
• Chinese — beginner

Additional information

• 5+ years of customer service experience in various fields
• Providing support in English, Ukrainian and Russian via phone, e-mail or chat
• Good written and verbal communication skills, including strong objection handling and service recovery skills