Вакансия от 17.02.2017

Support Specialist

Компания:
PDFfiller.com 
Город:
Киев
Вид занятости:
полная занятость
Требования:
Опыт работы от 1 года, высшее образование

Описание вакансии

Необходимые навыки

  • Advanced English;
  • Great people skills are a must — be driven to solve people’s problems and make their day;
  • Have a «knack» for technology — able to figure out any system and learn on the go;
  • Significant knowledge of and experience with Mac OS X and Windows troubleshooting and support (we're predominantly a Mac shop);
  • Relavent experience in a Helpdesk role managing a ticketing queue;
  • Excellent communication and customer service skills — you work well with people and can put a frustrated user at ease;• Strong attention to detail and accuracy;

Будет плюсом

  • Scripting experience (html, php, shell, etc.);

Предлагаем

What you get working with us:

  • Competitive salary, that depends on experience and skills;
  • Company stock options;
  • Monthly bonuses (1−10%);
  • Semi-annual salary rise;
  • Loan;
  • Company lunches;
  • Free yoga classes;
  • Paid vacations;
  • Work-off on Ukrainian official holidays;
  • Stable and reliable job;
  • Opportunity for training and professional growth within the company;
  • Convenient office location in the center;
  • Ability to work in a creative and professional team;

Обязанности

We’re looking for a customer service driven IT Support Specialist that is passionate about finding solutions to difficult problems. You must be efficient, detail-oriented and great at prioritization. You should also be a great communicator as you will be the first line of defense for our users' needs. Your typical day will be filled with monitoring a ticket queue, ensuring we’re hitting key metrics, adding articles to our knowledge base, and coming up with innovative ways to better the experience for support employees as we rapidly grow.

  • Troubleshoot issues effectively and efficiently — know when to use your resources and when to escalate;
  • Keep our knowledge base up-to-date and provide training when needed;
  • Identify ways to streamline common processes and ensure we maximize value within the Helpdesk;
  • Assist in scaling support for a rapidly growing company;

О проекте

PDFfiller, founded in 2008, is a quickly growing SaaS company that caters to the lucrative SMB market. PDffiller provides paperless office solutions to hundreds of thousands of customers and millions of users who use our products to fill out forms, sign documents, engage with their clients, and collaborate with colleagues via fax, pMail or SMS. PDFfiller is profitable, and has grown organically with no outside investment to become one of the leaders in the paperless and e-signature solutions to small and medium sized businesses.From our inception, PDFfiller has been synonymous with ease of use and professional results. We have applied years of research, analysis, and customer feedback to make PDFfiller the most intuitive and interactive software for optimizing your document workflow. Our company has relied on the invaluable feedback of our customers to build a product known for its quality and responsive development. We are accredited by the Better Business Bureau, have over 3,000 five star reviews from Shoppers Approved, and stand by our 100% Money Back Guarantee.

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