Billing Support Specialist (English)

Job description:

• Answering incoming calls;
• Resolving patients' issues;
• Outbound calls regarding billing-related issues;
• Scheduling appointments;
• Entering patient information into a database;
• No cold calls/Sales (!)
• Performing other duties as assigned by management

Minimum Qualifications

• Native speaker or advanced/proficient level (C1/C2) of English — American/Canadian accent is a must (good command of Spanish would be a plus);
• High school degree
• 1 year of customer service experience
• Strong PC Literacy
• Data entry and organizational skills
• Goal-oriented and metrics-driven
• Ability to work with a team and independently

Personality Traits

• Friendly Welcoming
• Outgoing Respectful
• Perceptive Resourceful
• Even-tempered Empathetic
• Effective Listener Energetic
• Organized Composed

Remote work

Form of employment — independent contractor providing services directly to our US-based employer;

Compensation is USD

Solving puzzle-like problems with provided resources

Ongoing training support

Team of Friendly Co-workers

Paid Vacation (1 year of service required)

Working Hours/Location

• Monday-Friday 8 am to 5 pm CST USA (With 1 hour for Lunch Break)
• Weekends/Holidays — 1 Saturday per month is required

If you feel you fit the position, please send us your CV in ENGLISH or it will not be considered.

After reviewing your CV we will get in contact with you!