Austrian Airlines

Вакансія від 16 січня 2020

Клієнт-менеджер (польська та англійська мови)

Ставка + преміальні

Austrian Airlines
Транспорт, логістика

Львів

Повна зайнятість, готові взяти студента, готові взяти людину з інвалідністю.

Опис вакансії

Austrian Airlines search for client manager and claim handling manager (with knowledge of Polish and English) to join our professional team.

Responsibilities:

  • Good Polish and English skills as service will be in both languages (upper intermediate)
  • Good knowledge of PC;
  • Effective communication over the phone, through email ect…;
  • Ability and quickly grasp information;
  • Strong desire to work and develop;
  • Client oriented manager.

Advantages: ready to help, attentiveness, stress resistance, proactiveness and optimism.

Position requirements: consulting customers over the phone regarding following questions:

  • ticket reservations
  • refund/revalidation of tickets
  • additional services
  • data changes in bookings
  • information about flight schedule/ticket prices
  • selection of best possible itinerary taking into account customer preferences
  • solving problems in emergency situations
  • leading of data base, data processing
  • coordination and communication to colleagues from different departments;
  • ability to quickly grasp technical concepts and business principles;
  • observe quality, quantity and discipline goals;
  • keeping confidentiality of valuable information;
  • active input into team productivity.

Being with us you will get:

  • official employment in the international company
  • carrier development;
  • flexible schedule,
  • full time employment;
  • job with friendly staff;
  • paid apprenticeship;
  • getting of work experience in sphere indoor client management (back-office).

Benefits in Austrian Airlines:

  • comfortable working place
  • ability to obtain first job experience;
  • free lunches;
  • on time salary, paid vacation and sick leave
  • Ability for carrier growth;
  • Support and assistance of experienced specialists;
  • Direct communication with senior managers.

It is more than a job!

Our customers are very important for us as well as our employees who chose Austrian Airlines.The conditions on European level.

If this sounds like something you can do, and do well, please send us your resume in Polish or English and we will consider possible cooperation with you.


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