Wow 24-7

Вакансія від 8 липня 2020

Customer support manager

Wow 24-7
IT; 10–50 співробітників

Львів, вулиця Промислова.
2,3 км від центру · На мапі

Повна зайнятість, неповна зайнятість, готові взяти студента.

Опис вакансії

WOW24−7 is an international outsourcing company, based in Kyiv and Lviv. We provide quality customer support services for businesses around the world. Also, we represent Ukraine in the global market as a reliable outsourcing partner.

WOW24−7 collaborates with companies from Israel, Germany, Denmark, Switzerland, Netherlands, Sweden, Canada, the USA, etc. Our clients are from 19 countries.

Now we are looking for a Customer Support Manager in our friendly team.

Requirements:

  • Fluent English (verbal and written)
  • Intermediate PC skills
  • Ability to learn new software
  • Initiative and desire to work
  • Great interpersonal skills
  • Organizational and time management skills

Main responsibilities:

  • Provide customer support via chat and emails
  • Consult new clients about products, discounts, payment options etc.
  • Provide support for existing clients
  • Follow communication procedures, guidelines and policies
  • Ensure that each customer receives outstanding service by providing a friendly environment

Conditions of work:

Flexible working schedule:

  • Morning 08:00 — 16:00
  • Day 14:00 — 22:00
  • Night 22:00 — 08:00
  • 2 days off per week

We offer:

  • Comfortable and quiet workplace;
  • Competitive salary, fixed in US dollars;
  • International client cooperation;
  • Friendly staff and corporate events;
  • Fruit days in the office;
  • Stable environment and career development opportunity;
  • Social package, paid (18 working days) vacation and sick days.

Working as a Customer Support Specialist with Wow24−7 is a perfect opportunity to gain your first experience in customer support or improve existing skills.


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