Customer Support Specialist

Job Description:

The position of Customer Support Representative within the Sales Operations team would deal with database administration, customer management, and support. The position requires strong time-management skills, persistence, and business ethics for broad cross-department and International customer communication.

Responsibilities:

• Database usage and administration;
• Customer communication and management;
• Orders processing and backlog management;
• Post-order support;
• Data mining;
• Quotes review and processing;
• Samples request handling.

Qualifications & Requirements:

• English (upper-intermediate+);
• Excellent written and verbal communication skills;
• MS Outlook, Excel, PowerPoint;
• CRM and/or ERP system (s);
• 1+ year (s) experience in customer support;
• MA/BA degree in economics (preferred but not required).

Desired Characteristics & Attributes:

• Persistence;
• Responsiveness;
• Excellent work ethic;
• Ability to work well with others in a collaborative team environment;
• Analytical and problem-solving skills;
• Desire to work for a fast-paced, growth-oriented company.