Customer Support Representative

Vservices

We are a growing Swedish LogTech company, providing our clients with a user-centric visibility solution for the Supply Chain. Our mission is to support supply chain resilience with actionable data every single day.

We identify dynamic transport and logistics solutions on a daily basis. Solutions that support their most critical business processes by continuously delivering situation-specific solutions in a constantly changing world.

Life at Vservices:

• We are a friendly team
• We live our mission, walk in our customers' shoes, focus and execute, and achieve our goals.
• Competitive salary
• Official employment
• Schedule: Mo-Fr 8.00 — 17.00
• To do your best work, we’ll give you a laptop and a phone
• Learning budget — we care deeply about investing in your long-term career growth and potential
• Fun socials, plus Summer/Christmas/Spring and Autumn parties :)

Competence:

• Bachelor’s Degree
• English Intermediate and ++++++, Ukrainian
• Experience in managing multiple projects
• Superuser of Microsoft Office packages
• Ability to learn new processes and software tools
• Strong technical and analytical skills, attention to the details
• Experience working with a global company. Logistics — nice to have

Characteristics:

• Considerate (finds it easy to put him/herself in another person’s situation, listens, understands, and shows consideration)
• Solution-orientated (ability to quickly find solutions to problems that arise)
• Structured (works according to a clear process, organizes and plans his/her work well, finishes what has been started, and keeps to deadlines)
• Works well under pressure (deals with stress in a constructive way, maintains his/her good humor despite pressure and setbacks)

Responsibilities:

• Identify delivery issues and find solutions
• Update the platform (through visibility and related analytics our platform identifies risks and enables businesses to address them proactively)
• Inform the client and carrier of any changes in delivery
• Escalate inquiries to the appropriate team, when necessary
• Process orders, forms, applications, and requests.

• Improve processes, every idea is valuable and noticed

You’ll be great at…

• Overseeing and understanding complex operational processes and issues, making data-driven decisions, and finding the best solutions based on clients' needs
• Thinking strategically in problem-solving and making decisions in a fast-paced environment

About you

Though you may not meet every point on this job description, please still contact us if you think you could add value and do your best work here at Vservices. We’d love to have a chat and see if you could be a great fit.

About the application

Please send us your CV and a cover letter via Work.ua