Carrier Support Representative, Track, Trace Operator

Only CVs sent here will be taken into consideration. CVs sent to any types of messengers will not be applicable!

We are looking for a Track and Trace Operator for our Team. This role will be responsible for contacting carriers to get status updates on loads for our largest customers (well-known international companies) and ensure on-time pick-up and delivery.

Summary of the essential job functions:

• Communicate with carriers via phone and email to get updates on the load status and to ensure it is picked up/delivered on time
• Confirm Pickups and Deliveries in the system
• Notify appropriate parties of any issues
• Other duties as required by business needs or as assigned

Minimum Requirements

• PC proficient (Microsoft Office preferred), good typing skills
• Communication and organizational skills, good soft skills
• Ability to multi-task
• Effective problem-solving skills
• Attention to details
• Upper-intermediate English level
• Comfortable in a fast-paced, high-stress environment
• Analytical problem solver with a passion for excellent customer service
• Previous experience in a call-center environment will be an advantage
• Previous experience communicating with English native-speakers will be a PLUS

Working conditions:

• Evening working shift: 3 pm — 11 pm
• Paid training period
• Free English classes (twice a week) with native speakers
• Paid vacation
• Young friendly staff
• Competitive salary USD based
• Working according to USA rules/procedures (working US business hours, 2 weeks of vacation a year, having days off during USA Holidays and working during Ukrainian Holidays). In order to apply for this position, you should have PC/laptop and stable Internet connection.

If you consider yourself a perfect fit for this position, please send your CV in English with your salary requirements.

Only successful candidates will be contacted regarding follow up interviews.