Customer support manager (L1)

A Stable Career in Tech Support: Join Our Remote Team in Ukraine

Are you in Ukraine, seeking a stable, meaningful career with a company that values your growth?

We’re looking for passionate individuals to join our remote support team. This is more than just a job; it’s a chance to be the backbone of a product that makes a real difference in people’s lives—providing safety and security in the digital world.

At our core, we believe in building strong, long-term partnerships. You won’t just be another number; you’ll be a valued team member whose voice and ideas directly shape our success. We’re a stable, reliable employer, committed to your professional development in a rapidly evolving tech landscape.

Your Role in IT Operations

This is your opportunity to step directly into the IT field. As a Tier 1 Support Specialist, you’ll be at the forefront of our operations. You’ll become an expert in our systems, using your problem-solving skills to help users and ensure seamless functionality.

Your responsibilities will include:

• Providing dedicated support through various channels, including a ticketing system and phone calls.
• Applying your initiative to troubleshoot technical issues and deliver effective solutions.
• Documenting solutions and processes to help the entire team work more efficiently.
• Collaborating with a talented team, sharing knowledge, and learning from each other.

The experience you gain here—from handling complex cases to navigating our infrastructure—is a direct stepping stone to higher-level support roles and other exciting opportunities within the tech industry.

A Modern Approach to Support

We are a forward-thinking company that stays ahead of the curve. We are actively integrating AI-driven features into our support operations. By joining us, you’ll get a unique opportunity to see these cutting-edge technologies implemented in a real-world setting, preparing you for the future of IT support.

Work with Us

We understand the importance of a clear and predictable schedule. This is a full-time, remote position for candidates located anywhere in Ukraine.

• You will work8-hour shifts with set schedules between 1 PM and 2 AM.
• Our schedules are based on a Monday to Friday or Sunday to Thursday work week.
• All necessary equipment is provided.
• You’ll receive a competitive salary, 18 paid vacation days, and coverage for Ukrainian holidays.

If you are a great communicator with excellent written and spoken English (at least Advanced level) and you’re looking for a secure job where you can grow, this is the perfect place for you.

Ready to build a stable career in tech? Apply now and tell us why you’d be a great fit for our team.