Technical Support Specialist (L2)

Founded in 2015 in Ukraine, with a representative office in Estonia, Diya has grown into a global IT solutions provider and a proud part of Euvic Group. We help small and medium-sized businesses optimize operations, enhance security, and establish a strong digital presence. Over the past decade, we have built a reputation as a trusted technology partner, a Microsoft partner, delivering tailored IT solutions that drive efficiency, innovation, and growth.

We are expanding our team and looking for a Level 2 Engineer who is passionate about cloud technologies and automation. If you have a strong background in the Microsoft ecosystem and want to work on international projects, we’d love to have you on board!

Responsibilities:

• Set up and maintain various services and support tools, primarily Microsoft 365/Azure
• Infrastructure Availability. Proactively ensure high levels of systems availability and performance for our clients
• Automation. Write and maintain custom scripts to increase system efficiency and reduce human intervention time on tasks
• Documentation. Create and maintain technical documentation, procedural guides, and operational reports

Qualifications & Requirements:

• Microsoft Stack. Proven experience administering M365 (Admin Center, Exchange, Azure AD/Entra ID, Intune, Licensing) and Windows Server
• Core Services. Strong knowledge of AD, GPO, DNS, ADFS, and networking basics
• Troubleshooting. Ability to diagnose complex issues in a Windows environment using event logs and diagnostic tools
• Scripting. Solid proficiency in PowerShell for task automation
• English. Minimum Intermediate level (written and spoken) for professional communication
• Education. Higher education in Information Technology or a related field

Will be a plus:

• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, M365 Certified)
• Experience with API services

What we offer:

• Remote work. We operate in two weekly rotating shifts: Morning (07:00 — 15:00) and Evening (15:00 — 23:00)
• Professional Certification. We provide full sponsorship and support for obtaining Microsoft 365, Azure, and other relevant industry certifications
• We provide a corporate English tutor to help you level up your communication skills for international projects
• Comprehensive healthcare insurance and gym membership compensation
• Access to professional psychological consultations to support your well-being
• Real career opportunities, paid training
• Paid vacation and sick leave

For a better understanding of who we are and what we are doing, visit our website:

https://diya.pro/