Transactional Communication Administrator (Service SMS, Email)

Requirements:

• Email Marketing Expertise: Proven experience in managing successful email campaigns, including segmentation and optimization;
• Omnichannel Communication: Understanding of multi-channel communication strategies for cohesive brand messaging;
• Data Management: Proficiency in handling and analyzing large datasets, preferably with experience in data visualization tools like Tableau;
• Problem-Solving Skills: Ability to investigate and resolve email deliverability issues with attention to detail;
• Communication Skills: Effective communication and collaboration with external partners for account management;
• Analytical Thinking: Critical thinking to identify trends and insights from data, driving informed decision-making;
• Adaptability: Flexibility to adapt to changing industry trends and campaign requirements;
• Organizational Abilities: Strong organization skills for managing multiple tasks and meeting deadlines;
• Attention to Detail: Meticulous attention to detail to ensure accuracy in analysis and execution;
• Resilience: Ability to remain composed under pressure and persevere in achieving goals.

Responsibilities:

• Lead email efforts with a solid grasp of email marketing principles, segmenting audiences effectively and using industry best practices to boost deliverability;
• Plan and execute communication strategies across various channels, ensuring consistent messaging and brand presence;
• Manage data efficiently using analytical tools and admin panels to improve processes and guide decision-making;
• Troubleshoot and resolve deliverability issues to maximize campaign effectiveness;
• Coordinate with external partners to manage accounts and optimize partnerships;
• Monitor for issues and provide timely reports and recommendations for improvement;
• Explore new approaches and technologies to enhance campaign performance and operational efficiency;
• Handle incoming administrative requests for cross-team communicative efforts in emails and sms deliveries.

Our benefits to you:

• An exciting and challenging job in a fast-growing product ecosystem, the opportunity to be part of a multicultural team of top professionals in Marketing, Management, Operations, Engineering and Architecture, etc.;
• Great working atmosphere with passionate IT experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed;
• Beautiful offices in Kyiv, Warsaw, Limassol, Almaty, Yerevan work with comfort and enjoy the opportunity to build a network of connections with IT professionals day by day;
• Laptop & all necessary equipment for work according to the ecosystem standards;
• Paid vacations, personal events days, days off;
• Paid sick leave;
• Medical insurance;
• Referral program — enjoy cooperation with your colleagues and get the bonus;
• Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy;
• Free internal English courses;
• Sport Benefit;
• Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, PIN-UP talks club for movie and books lovers, board games cozy evenings, special office days dedicated to holidays, etc.;
• Company events, team buildings.