Business Applications Support Specialist

Diya is a successful Ukrainian IT company providing full-service IT solutions for businesses worldwide. Our company has a solid professional background in providing remote technical support services to companies across different industries, helping them deliver excellent customer experience.

We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.

Now we are looking for a Business Applications Support Specialist with hands-on experience in the technical IT arena to support internal and external customers.

Responsibilities:

• Support and management of the corporate customer communication platform:
  • Set up dedicated email accounts for customers.
  • Automation rules configuration.
  • Provide training and ongoing support for an internal team.
  • Reports configuration and delivery.
  • Documentation tasks — creating and maintaining an internal wiki.

• Support and management of the internal transportation management systems:
  • Account management.
  • Provide management of access roles and permissions.
  • User support.
  • Documentation tasks — creating and maintaining an internal wiki.

Qualifications:

• English B2+ (Upper-Intermediate).
• Experience as a user or support representative of the business and task managing platforms: Jira, Zendesk, ClickUp, etc.
• Experience with low-code or no-code platforms: Microsoft Power Automate, Bubble io, Zapier.
• Desire to learn new technology and ability to consume significant volumes of new information (position requires extensive training).

What we offer:

• Comfortable work environment, remote work.
• Schedule based on the round-the-clock support service, but you will primarily work during American business hours.
• Competitive salary.
• Paid vacation and sick leave.
• Healthcare insurance and gym.
• Training and valuable experience.
• Work in a young and friendly team.
• Career opportunities and professional growth.

For a better understanding of who we are and what we are doing, visit our website:

https://diya.pro/