Customer Service Manager

Job Title: Property Manager

Job Description:

As a Property Manager, your main responsibility is to oversee the management of rental properties, ensuring smooth operations and maximizing occupancy and revenue. Your duties will include:

1. Listing Management:
   • Creating and managing property listings on Airbnb.
   • Optimizing listing details, including pricing, availability calendars, descriptions, and photos, to attract potential guests and maximize bookings.
   • Monitoring market trends and competition to adjust pricing and listing strategies accordingly.
2. Reservation Management:
   • Managing reservations from booking to check-out, including accepting and declining trip requests in a timely manner.
   • Communicating with guests to confirm bookings, provide check-in instructions, and address any questions or concerns.
   • Handling reservation modifications, including cancellations and date changes, in accordance with the property’s cancellation policy.
3. Guest Communication:
   • Providing prompt and professional responses to guest inquiries, requests, and concerns via email, phone, and messaging platforms.
   • Managing guest expectations and ensuring a positive guest experience throughout their stay.
   • Utilizing the Resolution Center to address guest issues, disputes, and refund requests in accordance with company policies.
4. Property Maintenance:
   • Coordinating with cleaning and maintenance teams to ensure that properties are clean, well-maintained, and properly prepared for guest arrivals.
   • Conducting regular property inspections to identify maintenance issues and address them promptly.
   • Arranging for repairs and renovations as needed to keep properties in optimal condition.
5. Financial Management:
   • Monitoring rental income, expenses, and profitability for each property.
   • Handling financial transactions, including collecting payments from guests, paying vendors, and managing budgets.
   • Generating financial reports and forecasts to track property performance and identify opportunities for improvement.
6. Compliance and Regulations:
   • Ensuring compliance with local regulations, zoning laws, and licensing requirements for short-term rentals.
   • Keeping abreast of changes in industry regulations and platform policies and implementing necessary adjustments to ensure compliance.

Qualifications:

• Previous experience in property management, hospitality, or a related field is preferred.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication and interpersonal skills, with a customer-focused approach to guest service.
• Proficiency in using property management software and Airbnb app.
• Knowledge of local market dynamics and pricing strategies for short-term rentals.
• Attention to detail and a proactive attitude towards property maintenance and guest satisfaction.
• Flexibility to work evenings, weekends, and holidays as needed to accommodate guest needs and property operations.

Telecommuting Requirements:

• Reside within Eastern OR Central Time Zone
• Required to have a high speed internet connection