IT Business Analyst

Role Value Proposition:

MetLife is among the largest global providers of insurance, annuities, and employee benefit programs, with 90 million customers in over 60 countries. Currently we are searching for a IT Business Analyst in Kyiv.

Focuses on ensuring the business processes and supporting systems continue to meet business and project stakeholder needs. The role is to guide the end-users from the discovery, requirements, and design phase through the configuration (if applicable) and testing of a new system or functionality. This role will provide internal customers with the best possible solutions to utilize the specific systems, roll out new functionality, identify potential process improvements, troubleshoot problems and provide user support

Key Responsibilities:

• Lead discovery sessions to observe, document, and validate business processes and capture key insights. Perform gap analysis and recommend solutions/COTS/SaaS.
• Elicit, analyze, document functional requirements and rules. Participate in the backlog prioritization/grooming.
• Create user stories and wireframes to conceptualize future states for user experience, new or enhanced services, and business cases for products or features. Define acceptance criteria.
• Provide functional and configuration support for a specific COTS/SaaS. Involved in all implementation, testing, integration and issue resolution around COTS/SaaS solution.
• Create technical user manuals, system configuration documents and other technical reports.
• Lead operational and production support with ability to troubleshoot issues and perform root cause analysis in the business workflow and processes on a variety of production and application issues. Monitor performance, identifying underlying problems, researching potential solutions, and propose necessary actions in business workflow and processes.

Essential Business Experience and Technical Skills:

• Collaboration
• Communication/Presentation
• Agile Practices
• DevSecOps, CI/CD
• Collaboration Tools
• Product/Business/Industry Knowledge
• Requirements Analysis
• Problem Solving
• Analytical Thinking
• Data Extraction
• User Experience
• Configure Software/Systems
• System and Technology Integration
• Application/System Testing
• Relevant Trends and Direction of Functional Commercial Product

• Relationship/Stakeholder Management

Required:

• High Education in Comp Science/IS/Engineering
• Typical 5+ years' experience (total)
• 2+ years leading people/projects
• Ability to work with applicable collaboration tools that drive an end-to-end delivery of product through persistent teams.

WORK CONDITIONS:

• International company;
• Official employment according to the Labor Code of Ukraine;
• Social package including Medical insurance, Life insurance, Critical illness insurance, Passive war risks coverage for the Employee and their closest relatives; Gym reimbursement, Work from home compensation etc.;
• Annual salary review;
• Annual bonus based on performance;
• Access to educational courses and platforms; In-house mentoring programs;
• Possibility of remote work;
• New office in the city center.