Travel Manager (Back Office)

Are you ready to turn dreams into reality? We’re seeking passionate individuals to join our dynamic team as Travel Manager at Back Office.

At BSI Lifestyle, we’re not just about travel — our mission is creating unforgettable travel experiences that help our clients fulfil their dreams and aspirations as well as adding a touch of magic to their everyday life. As proud members of Virtuoso, and with a global network of partners, we deliver dedicated support in every facet of travel arrangements, and ensure seamless journeys tailored to our clients' desires.

The expected results from the Travel Manager at Back Office include the swift and flawless implementation of a diverse range of customer travel and lifestyle requests.

About Us:

BSI Lifestyle is an international luxury travel concierge service with a head office in London. We create tailor-made travel experiences and provide personalized lifestyle assistance. From planning dream getaways to handling everyday tasks, we’re on a mission to make life smoother and more enjoyable for our members.

Your Role:

As a Travel Manager at Back Office, you’ll be at the heart of creating extraordinary moments.

Your responsibilities are:

• Manage high volumes of customer queries including making& amending accommodation bookings, updating changes and processing payments.

• Reach out to suppliers for rates on hotels, transfers/transportation, private yacht, private jets & all other lifestyle requests.

• Organize transfers, and rental of vehicles, including checking the drivers on route.
• Book and purchase tickets for sports, fashion, concerts and events worldwide.
• Control bookings accurately.
• Recommend and reserve tables in restaurants.
• Use a wide variety of in-house systems and the current database of suppliers.
• Work closely with the operational team.
• Keep up to date with travel trends and regulations.

What You Bring:

• Passion: You’re not just a service provider; you’re a memory maker. You thrive on creating experiences that leave an indelible mark.

• Resourcefulness: No request is too big or small. Your ability to think on your feet and find solutions will set you apart.

• Empathy: You have a knack for understanding what people truly desire and turning that understanding into exceptional service.

• Detail-Oriented: From planning complex itineraries to arranging intricate details, you’re meticulous in ensuring everything is flawless.

Qualifications:

• Minimum 1-year experience working in travel & tourism role.
• Native or Advanced level of Russian / Ukrainian.
• Upper-intermediate level of English and above.
• Experienced PC user (MS Office).
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, collaborative environment.
• A genuine desire to make people’s lives better.
• Personal travel experience is a plus.

Benefits:

• Become a part of a passionate team of travel experts.
• Get help from a dedicated mentor throughout the trial period, who will provide you with clear explanations and ensure a smooth journey during your onboarding with us.

• Gain exposure to the world of luxury travel and lifestyle curation.
• Opportunities for growth and professional development.
• Competitive compensation with performance-based incentives.
• Opportunities to participate in FAM trips.

Ready to Join?

If you’re excited about transforming travel dreams and enhancing lifestyles, we want to hear from you. Let’s work together to create exceptional moments that last a lifetime.

Location: Remote

Type: Full-Time, Mon — Fri 09:00 — 18:00 & work on evenings and weekends (shifts).

Salary: from 1200 euro, based on the interview