Customer Support Representative

We are a product company developing and promoting our own websites in a competitive niche of academic consulting in the US. Besides, we create our own tools and tech solutions for business automation.

We are currently looking for a Customer support representative with strong knowledge of English.

Responsibilities:

• Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner;
• Resolve customer issues and complaints;
• Provide product and service information to customers;
• Coordinate with other teams to ensure timely resolution of customer issues;
• Identify and escalate complex issues to the appropriate team members;

Working schedule:

a morning shift from 06:00 to 14:00 (1−2 times per week),

a day shift from 14:00 to 22:00 (1−2 times per week),

a night shift from 22:00 to 06:00 (2+ times per week).

Our ideal candidate:

• Loves communication and helping others;
• Attentive, stress-resistant, compassionate and caring;
• Has a high level of responsibility;
• Has excellent verbal and written communication skills in English (B2,C1);
• Is a logical & creative thinking person;
• Has basic computer skills.

We offer:

• Flexible schedule.
• Mentoring and opportunities to grow.
• 20 calendar days of vacation and additional 5 days of leave, without a medical certificate.
• Opportunity to communicate with native English speakers.
• Competitive salary, which grows as you grow in our company.
• Bonuses, which depend on the individual KPI.