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Raise.Band

Customer Support Representative

  • Raise.Band

      IT; 50–250 співробітників
    • Дистанційна робота
    • Повна зайнятість.
    • Англійська — вище середнього
    • Користувач ПК
    • Відповідальність
    • Стресостійкість
    • Уважність
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    Опис вакансії

    We are a product company developing and promoting our own websites in a competitive niche of academic consulting in the US. Besides, we create our own tools and tech solutions for business automation.

    We are currently looking for a Customer support representative with strong knowledge of English.

    Responsibilities:

    • Respond to customer inquiries and concerns via email, phone, or chat in a timely and professional manner;
    • Resolve customer issues and complaints;
    • Provide product and service information to customers;
    • Coordinate with other teams to ensure timely resolution of customer issues;
    • Identify and escalate complex issues to the appropriate team members;

    Working schedule:

    a morning shift from 06:00 to 14:00 (1−2 times per week),

    a day shift from 14:00 to 22:00 (1−2 times per week),

    a night shift from 22:00 to 06:00 (2+ times per week).

    Our ideal candidate:

    • Loves communication and helping others;
    • Attentive, stress-resistant, compassionate and caring;
    • Has a high level of responsibility;
    • Has excellent verbal and written communication skills in English (B2,C1);
    • Is a logical & creative thinking person;
    • Has basic computer skills.

    We offer:

    • Flexible schedule.
    • Mentoring and opportunities to grow.
    • 20 calendar days of vacation and additional 5 days of leave, without a medical certificate.
    • Opportunity to communicate with native English speakers.
    • Competitive salary, which grows as you grow in our company.
    • Bonuses, which depend on the individual KPI.

    Raise.Band

    IT, 50–250 співробітників

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