Customer success manager

Hocoos, an ambitious AI website builder, is seeking a passionate Customer Success Manager to join our dynamic team. With the recent launch of our platform, we have rapidly grown to over 500k users, and we’re not stopping there. If you’re someone who thrives in an energetic, fast-paced environment, and takes pride in ensuring customer satisfaction, we want you!

Job location: Remote, Ukraine

Job type: Full-time(working in shifts: morning and evening shifts are a must)

• Key Responsibilities:
• Manage user requests via email/chat and ensure timely, satisfactory resolution.
• Provide detailed reports to the product team regarding feature requests and customer feedback.
• Keep users informed about new features, updates, and bug fixes.
• Maintain and update our support knowledgebase to ensure the most accurate and useful information is available to users.
• Occasionally conduct Zoom calls with users to demonstrate our platform or help resolve any issues they may be experiencing.
• Requirements:*
• Excellent communication skills, a positive attitude, and an easy-going personality.
• Fluency in English.
• A minimum of 1 year of experience in English-speaking customer support.
• Proficiency in laptop and internet usage.

• Nice-to-Have:
• Previous experience with website builders, either as a user or a customer support representative.
• Understanding of slightly more technical aspects, such as DNS and browser development mode.
• Prior experience in manual testing.

• What We Offer:
• Competitive, dollar-based salary with the potential for growth.
• Comprehensive benefits package, including online yoga classes, English lessons, and dental insurance.
• Opportunities for mentorship and career development.
• Fully paid sick leave.
• A 14-day paid annual vacation.
• A chance to collaborate and learn from a diverse team of experts across various roles.

At Hocoos, we believe in creating an environment where our team can thrive. We’re small, we’re positive, and we’re full of energy. If you’re looking for a role that will challenge and inspire you, look no further. Join us in our journey as we continue to redefine the future of website building.

To apply, send your resume and a brief introduction of yourself. Be sure to include the subject line «Application for Customer Success Manager».

We’re excited to hear from you!