Junior Technical Support Representative

Looking for a Junior Technical Support Representative to work on a Canadian hosting platform.

Full-time, remote, long-term (equipment is provided).

Test task

Project Description: Provide technical support for a major client offering hosting services to end-users. Support includes managing a shared hosting platform and assisting with issues related to email, web, databases, DNS, and control panels (in-house, cPanel, Plesk).

Work Schedule: Mon—Fri, night shift (23:30—08:30 (Ukrainian time)

Main Responsibilities:

• Respond promptly to customer requests

• Troubleshoot web, email, DNS, and database issues

• Assist with web platform applications

• Set up and troubleshoot mail clients and login/access issues

• Follow support procedures and update customers regularly

• Manage multiple active cases

• Provide Tier 1−2 support and escalate complex issues

• Create internal FAQs and guides

Requirements:

• Strong troubleshooting and logical thinking skills

• Customer-focused with great attention to detail

• Upper-Intermediate English (spoken & written)

• Familiarity with support workflows and escalation processes

• Basic knowledge of TCP/IP, DNS, HTTP/S, and networking

• Basic Windows & Linux command-line skills

• Ability to work night shifts