Customer Service Specialist (German)

From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together.

We are looking for people who want to create more — a large-scale European project born in Ukraine.

We are currently looking for a full-time or part-time Customer Service Specialist (German).

You are our candidate if:

• Higher or secondary specialized education in the relevant field of training;
• At least 1 year of experience in customer service;
• Proficient user of Microsoft Office (Word, Excel, PowerPoint)
• Knowledge of German at B2 level or higher;
• Communicative, polite, attentive to detail, stress-resistant.

What you will be doing:

• Maintaining written and verbal communication with customers in German, providing advice on issues and company services;
• Resolving and supporting customer complaints, providing feedback, involving other departments of the company group to resolve customer issues.
• Selecting, initiating the issuance of, and monitoring the receipt of gifts as part of the Sorry Program project / Issuing promo codes, initiating the review of claims decisions;
• Making calls to customers at the request of the company group (collecting information about new products and improving the quality of the company’s work, etc.);
• Maintaining tasks and recording them in CRM (calls, letters, SMS, appeals).

We offer:

• Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips.
• We provide medical and life insurance for our employees.
• We provide equipment for comfortable and efficient work.
• Work where you feel comfortable — hybrid or fully remote.
• We care about your mental health — you can consult a corporate psychologist.
• With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

It all starts with the first step. Send your resume today — it’s time to make a difference together.