Operations manager (Home Warranty)

Hello!

Big City HVAC & Appliance Repair (bigcityhomeservice.com) is a San Diego based company specializing in HVAC and appliance repair. We work with private customers and large Home Warranty providers. We are now looking for a Home Warranty Department Manager to join our team.

Who we’re looking for and what you’ll do?

We’re seeking a responsible and well-structured manager to oversee Home Warranty operations!

Key responsibilities —

• Assign and monitor technicians' jobs (schedules, service areas, workload).
• Monitor SLA compliance, shift efficiency, and daily job statuses.
• Handle conflict resolution with customers and technicians.
• Prepare reports for insurance companies and track KPIs.
• Improve workflows and cross-department collaboration.
• Build partnerships with new Home Warranty providers and maintain existing ones.

What we offer —

• Work in a stable U.S.-based company.
• Full-time, remote position.
• Business hours aligned with San Diego (09:00—18:00 PST/EST).
• Salary up to $1,200/month (base + KPI + bonuses).
• Training and mentorship during onboarding.

Requirements —

• Experience in appliance repair, HVAC, home services, or related B2B fields.
• Strong dispatching skills: scheduling, routing, and workload planning.
• Proficiency with CRM systems, Google Workspace, and Excel/Google Sheets (analytics required).
• English — Advanced, Russian — required.
• Personal qualities: self-organization, resilience, structured thinking, flexibility, decision-making skills.

📩 How to Apply?

Send your resume here 👉 (telegram) @Di_vrabote and expect a reply within a few minutes!