Support Manager (Spanish)

EOS Data Analytics is a satellite analytics and space technology company headquartered in the USA, with development centers in Ukraine (Kyiv, Dnipro, Zaporizhzhya).

We turn Earth-observation data—satellite, aerial, and ground—into decision-ready intelligence to boost performance and lower environmental risk and impact. We serve industries such as agriculture, forestry, energy, infrastructure, Oil & Gas and others. Our key products & solutions:

• Crop Monitoring — a satellite-driven platform for precision agriculture and field analytics.
• LandViewer — an online tool for discovering, visualizing, and exporting satellite imagery and derived layers.
• Custom Projects and Solutions — tailored geospatial analytics and integrations built on our EO stack to solve industry-specific challenges.
• Carbon — an end-to-end product for carbon initiatives, covering baselining, monitoring, reporting, and verification.

We’re bringing space-powered insights closer to people, helping organizations make faster, better-informed decisions that simplify everyday life. Currently, we are looking for an energetic Support Manager!

Preferred Skills and Experience:

• Spanish — upper-intermediate or higher.
• 2+ years of experience in technical or product support, ideally in SaaS, GIS, or Earth observation fields.
• Experience handling B2B or B2C support tickets.
• Experience of process improvement and support automation.
• Ability to work cross-functionally with Product, Sales, and Engineering teams.
• Strong communication skills.

Nice to have:

• Basic experience with GIS tools (e.g., ArcGIS or QGIS).
• Basic understanding of satellite imagery, raster data, and geospatial analytics.
• Strong analytical thinking and ability to interpret user behavior/usage patterns.

Responsibilities

• Manage incoming user requests for EOSDA LandViewer via email, chat, and ticketing system.
• Escalate technical incidents to developers and track resolution progress.
• Manage disputes, refunds, subscription changes (cancellations or upgrades), and payment-related issues.
• Support light sales activities, such as upsell/cross-sell, trial-to-paid conversions, proactive renewals, and routing qualified leads to Sales.
• Gather and categorize customer feedback for the Product team.
• Monitor key support KPIs (response time, satisfaction rate, issue resolution time, % of tickets closed).
• Identify recurring issues and propose improvements to enhance user experience.
• Contribute to onboarding and training materials for new users and partners.

The company cares about our specialists: Healthcare

• 20 days of paid vacation.
• 100% paid sick leave up to 30 days per year.
• Fully-paid sick leave certificates.
• Medical insurance.
• Financial compensation for taking part in sport activities.
• Financial compensation for coaching and psychologist therapy sessions.
• Flexible start of the working day (choose either 09:00—18:00 or 10:00—19:00).

Support

• Financial compensation for expenses related to maintaining the work process (charging stations, power banks, network equipment, etc.).
• Financial compensation for co-working in locations where there are no company offices.
• Corporate gifts on special occasions (starting a family, birth of a child).
• Financial support in a critical situation.

Personal development

• Financial compensation for attending language courses, training events (courses, conferences, etc.), creative activities, child development and leisure compensation.
• Free access to corporate library, online courses, lectures by Noosphere experts plus you can order books.
• Сhance to take part in meetups as a member or speaker and exchange knowledge.

Recreation provided

• Team buildings, corporate events, quizzes.
• Social activities initiated by our employees: support for children with special needs, aid to animals, eco initiatives.