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Customer Support Specialist

  • 39 300 грн, Вища за середню 30 ГОДИН НА ТИЖДЕНЬ
  • Beverly SEO Studio Inc.

      IT; менше 10 співробітників
    • Дистанційна робота
    • Повна зайнятість. Досвід роботи від 2 років.
    • Англійська — вільно
    • Відповідальність
    • Організованість
    • Уважність
    • Продаж
    • Технічна підтримка користувачів
    • Дисциплінованість
    • Користувач ChatGPT
    Показати всі навичкиЗгорнути навички

    Опис вакансії

    Picnic Makers (https://picnicmakers.com/) is a Ukrainian family-owned luxury event business in California.

    We’re hiring a Customer Support Specialist to own client calls, messages, and follow-ups. This is a fast-paced, responsibility-based role for someone who can work independently, stay organized, and keep leads moving every day.

    Schedule

    Mon-Fri, 10:00 AM — 4:00 PM PST (30 hrs/week)

    What you will own (main focus)

    • Answer and return calls from US clients (inbound + outbound)
    • Respond to inquiries via email/text/DM (as assigned)
    • Daily follow-up system: review all open leads and ensure every lead has a next step
    • Confirm details, send payment links, and move clients toward booking
    • Log clear notes after each interaction (status + next action)

    Admin backup (secondary, as needed)

    • Add/update reservations and client records
    • Update payment status and remaining balances (basic spreadsheets)
    • Cover small VA tasks when our VA/event planner is off (coverage only)

    This role is NOT a fit if you

    • need frequent reminders or repeated instructions
    • are not comfortable speaking with US clients on the phone

    Requirements (non-negotiable)

    • Fluent English (spoken + written) + confident on phone calls
    • Strong discipline + attention to detail
    • Reliable, proactive, and able to work without constant supervision
    • Comfortable with spreadsheets and tracking statuses
    • Quiet workspace + stable, fast internet

    Nice to have

    • 2+ yearS in customer support / customer success / sales support (service-based business is a plus)
    • Familiarity with AI tools (ChatGPT) to draft responses, summaries, or templates

    To apply

    Please send:

    1. Your resume
    2. Your Telegram number
    3. A short note (3−5 sentences):Describe your experience handling US client calls and moving leads toward booking.
    4. Optional: links to your social media

    Long-term position.


    Beverly SEO Studio Inc.

    IT, менше 10 співробітників

    Більше про компанію

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