Customer Support Specialist

Picnic Makers (https://picnicmakers.com/) is a Ukrainian family-owned luxury event business in California.

We’re hiring a Customer Support Specialist to own client calls, messages, and follow-ups. This is a fast-paced, responsibility-based role for someone who can work independently, stay organized, and keep leads moving every day.

Schedule

Mon-Fri, 10:00 AM — 4:00 PM PST (30 hrs/week)

What you will own (main focus)

• Answer and return calls from US clients (inbound + outbound)
• Respond to inquiries via email/text/DM (as assigned)
• Daily follow-up system: review all open leads and ensure every lead has a next step
• Confirm details, send payment links, and move clients toward booking
• Log clear notes after each interaction (status + next action)

Admin backup (secondary, as needed)

• Add/update reservations and client records
• Update payment status and remaining balances (basic spreadsheets)
• Cover small VA tasks when our VA/event planner is off (coverage only)

This role is NOT a fit if you

• need frequent reminders or repeated instructions
• are not comfortable speaking with US clients on the phone

Requirements (non-negotiable)

• Fluent English (spoken + written) + confident on phone calls
• Strong discipline + attention to detail
• Reliable, proactive, and able to work without constant supervision
• Comfortable with spreadsheets and tracking statuses
• Quiet workspace + stable, fast internet

Nice to have

• 2+ yearS in customer support / customer success / sales support (service-based business is a plus)
• Familiarity with AI tools (ChatGPT) to draft responses, summaries, or templates

To apply

Please send:

1. Your resume
2. Your Telegram number
3. A short note (3−5 sentences):Describe your experience handling US client calls and moving leads toward booking.
4. Optional: links to your social media

Long-term position.