Logistics Technical Support Specialist (Night Shift)

TrackEnsure is a product-based IT company. We develop modern software for logistics companies in Canada and the USA. Our web and mobile applications help thousands of drivers efficiently manage the transportation process: track routes, read data from onboard computers, and generate detailed trip reports.

What you will do:

• Providing telephone support to company customers on issues related to the mobile application and system (which helps organize and record their working hours in accordance with established rules).
• Consulting customers via email, analyzing requests, providing detailed instructions on how to use the application and system functions, and resolving individual situations.
• Working with the company’s internal systems to verify customer account information, analyze user actions in the application, and provide recommendations for correct record keeping.
• Work schedule: 4 days a week, from 23:30 — 7:30 or 3 days — 23:30 — 7:30, 1 days — 6:30 -15:00

What’s important to us:

• Great communication skills — both spoken and written in English.
• Comfortable working with lots of information and figuring things out.
• Detail-oriented and responsible.
• Flexible, focused on results, and always ready to get things done.
• Able to find solutions independently without much guidance.
• Good at handling tricky situations calmly and politely.

What we offer:

• Remote working format.
• Vacation and sick leave — to rest and recharge.
• English courses — for stress-free development.
• Health care: compensation for expenses from pills to tests.
• Support for our defenders and their families.
• Online sports with coaches — from day one.

If this opportunity excites you, apply now — our recruiter will reach out shortly! We can’t wait to meet you and help you take the next step in your career 😊