E-commerce Customer Support Specialist (Shopify)

About the company

We are one of the leading watch strap brands globally, operating fully online and serving customers worldwide. Our company is fast-growing, young, and performance-driven, with high standards and a strong focus on execution and customer experience.

Customer support is a core function of our business, not an afterthought.

Responsibilities:

• Handle customer inquiries only via email

• Manage orders, customers, and cases directly in Shopify

• Assist with shipping updates, order questions, exchanges, and general support

• Follow internal support procedures and response guidelines

• Communicate clearly, professionally, and efficiently

• Handle a high volume of tickets while maintaining quality and accuracy

This is a written support role. No call center work.

Requirements:

• Experience in e-commerce customer support

• Shopify experience is a strong advantage

• Excellent written English

• High attention to detail and accuracy

• Ability to work in a fast-paced environment

• Reliable internet connection and strong computer skills

• Young, motivated, and growth-oriented mindset

Work conditions:

• Remote position

• Sunday to Friday

• 8:00 AM — 6:00 PM

• 6 days per week

• Structured schedule and clear expectations

This role requires focus, responsibility, and professionalism.