System administrator

Опис вакансії

We are looking for a Help Desk Specialist specialist for our client.

Requirements

At least 1 year of experience as a SysAdmin or Help Desk Specialist;
Understanding of how IT services work (Google Workspace, ClickUp, CRM);
Ability to structure information and document processes;
High level of self-organization and responsibility;
Quick reaction, analytical thinking, attention to detail;
Basic technical skills (account setup, working with VPN, browsers, antivirus tools).

Responsibilities

Receive and process employee requests through all channels (chat, task system) within established deadlines;
Log all actions in ClickUp or another tracking system;
Monitor recurring incidents and identify process bottlenecks;
Create mini-guides and instructions enabling employees to resolve simple tasks independently;
Automate typical processes (account creation, access management, basic configurations);
Improve the user experience for employees working with IT services;
Optimize IT tool expenses and search for more efficient solutions;
Purchase domains and proxies;
Administer domains;
Deploy websites;
Perform other tasks assigned by the manager related to supporting operational processes.