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Сarewise

Customer success specialist

  • 38 000 – 52 000 грн Вища за середню
  • Сarewise

      IT; 50–250 співробітників
    • Дистанційна робота
    • Повна зайнятість. Досвід роботи від 2 років.
    • Англійська — просунутий, українська — просунутий
    • Відповідальність
    • Активність
    • Уважність
    • Емпатійність
    • Активне слухання
    • Терплячість
    • MS Access
    • Freshdesk
    Показати всі навичкиЗгорнути навички

    Опис вакансії

    We’re a fast-growing startup in the social discovery space. Our product is a premium marketplace where people from all over the world connect with each other. We grow quickly because we stay close to our users and build smart, AI-driven solutions for them.

    Now we’re looking for a Customer Success Specialist to help our users feel supported, safe, and valued.

    Why You’ll Like Working With Us

    • A small but strong team of 20+ people who have already shown proven success in creating high-impact businesses.
    • Tasks that go beyond standard support: you’ll work with sensitive cases and partner with Product and Development teams.
    • Grow alongside a fast-scaling international company and gain deep expertise in customer success within the social domain.
    • Competitive pay, recognition for your work, and a clear path for professional growth.

    What You’ll Do

    • Build long-term, trust-based relationships with premium, high-value customers.
    • Provide empathetic, professional, and tailored support, resolving issues quickly and fairly.
    • Handle sensitive escalations, including billing disputes, service concerns, and legal-related cases.
    • Track and understand customers' needs to deliver personalized, proactive solutions.
    • Manage multiple tasks: from priority tickets and documentation to cross-team collaboration.
    • Share insights with Operations, Product, and Development teams to influence product improvements and enhance customer satisfaction.

    What We Expect

    Must-Haves

    • Responsibility: You own the result, not just the process.
    • Advanced or Upper-Intermediate English (spoken and written).
    • Strong communication: empathy, patience, and active listening.
    • Experience handling conflicts and sensitive situations.
    • Attention to detail and ability to manage several tasks at once.
    • Readiness to work night shifts and adapt to rotating schedules

    Nice-to-Haves

    • 2+ years in Customer Success, Account Management, or VIP Support.
    • Experience with Freshdesk or similar tools.
    • Background in payments, disputes, or legal cases.
    • Skills in reducing churn and building customer loyalty.

    What You Get

    • Competitive salary with growth potential.
    • Flexible schedule with 120 hours per month, for now, 3/3 pattern with variations of morning (07:00—15:00), day (15:00—23:00), night (23:00—07:00);
    • Opportunities to learn: access to our library, mentorship, and regular feedback.
    • Startup vibe: less bureaucracy, more freedom, direct impact.
    • Recognition and rewards for great results.

    How We Hire

    1. Test task

    2. HR interview

    3. Interview with Support Lead


    Сarewise

    IT, 50–250 співробітників

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