QA Engineer, Support Manager

Who we are and what we specialized on: SDC Verifier is a Dutch company with offices in Haarlem (The Netherlands), Lviv (Ukraine), and Krakow (Poland). Since 2009, our team has developed engineering analysis software and provides engineering consultancy services. We enable innovation by delivering a tool for structural verification according to industry rules and regulations, helping to automate routine engineering work and ensure structural safety at the lowest cost, as well as optimizing the design of various complexity, including ships, cranes, oil platforms, heavy equipment, aircraft and parts of all types and shapes.

SDC Verifier product has been widely used in various projects in multiple industries, such as Oil & Gas, Offshore & Marine, Heavy Lifting, Civil Engineering, Machinery Equipment, and Aerospace. Our team provides solutions for automation, optimization, and safety of structural analysis worldwide.

Using the most powerful Finite Element Analysis solutions (such as ANSYS, Femap, and Simcenter 3D) and our own code-checking software SDC Verifier, we make the world safer and engineers happier.

We are currently seeking a Quality and Support Engineer to join our proficient Team in Lviv or Krakow.

What duties are expected:

Junior QA responsibilities

• Follow STLC (Software Testing Life Cycle) processes
• Participation in the discussion, ask questions to PO and Lead if something is not clear
• Perform manual testing of features based on requirements
• Regression testing (take part in the release process)
• Provide bug reports according to the bug template
• Provide test results clearly and accurately (passed, failed, blocked)
• Collaborate with software development team members
• Create test case for the requirements provided in the user stories

Support manager responsibilities

• Responsible for ensuring a great customer experience (channels — mail, phone, ticket system)
• Collect and prioritize customers' feedback
• Work closely with the engineering and the software development teams
• Documenting the knowledge
• Help our team continue delivering new software features based on the collected feedback

Skills you need to bring:

• Background in engineering (mechanical/civil engineering education or professional experience)
• Basic knowledge and at least 1 year of experience in QA
• Strong interpersonal skills; easily build rapport with new people
• Ability to quickly learn and understand new products
• English — intermediate level or higher
• Good written and verbal communication skills

What we offer:

• Fixed financial compensation in EUR
• Flexible working schedulе (start between 8:00—10:00 a.m.), and a conveniently offices location
• Paid vacation (18 working days), national holidays, up to 30 days of paid sick leave
• Medical insurance or sports activities compensation (depending on the country of location)
• Home office setup compensation
• Annual bonus based on company profit
• Annual learning budget for courses, trainings, and conferences; 75% reimbursement for English learning
• Monthly team-buildings, corporate parties

Interested in this position? Please apply now by sending your CV — we will review your application within two weeks.