Customer Support Representative (Inbound)

Project: Canadian Healthcare Employment: Full-time, Remote (equipment provided) Duration: Long-term

Work Schedule:

Shift options (Kyiv time):

• 15:00−23:30 (days off: Saturday & Sunday or Tuesday & Wednesday)
• 22:30−07:00 (Monday-Friday)

Training (first month):

• Monday-Friday, 15:30—00:00 (Kyiv time)

Requirements

• Excellent verbal and written English
• Ukrainian: Upper-Intermediate
• Strong communication, customer service, and soft skills
• Ability to work independently and as part of a team
• Strong multitasking, time management, and prioritisation skills
• An analytical, critical, and problem-solving mindset
• Fast learner with close attention to detail
• High level of professional and corporate ethics

Responsibilities

• Provide customer and technical support via phone and email
• Investigate, troubleshoot, and resolve hardware, software, email, and web-based application issues
• Perform in-depth analysis of technical incidents using available tools and resources
• Create, update, and manage support tickets in the system
• Ensure timely resolution of issues while maintaining high service standards

Additional Information

• A technical test is included as part of the interview process