Customer success manager

We are looking for an experienced Account Manager / Customer Success Manager to work with our B2B clients after the deal is closed.

In this role, you will be responsible for:

• smooth client onboarding and launch
• ongoing client communication and operational support
• long-term client retention and portfolio growth

You will act as the main point of contact for clients and coordinate work between internal teams such as tech, compliance, finance, and operations.

Key responsibilities

• Manage clients after deal closure: onboarding, launch, and ongoing support
• Coordinate full onboarding cycle
• Act as the main point of contact for clients (Telegram, WhatsApp, calls)
• Ensure smooth daily operations
• Support client retention and portfolio growth by
• Cross-sell additional services (on-ramp / off-ramp, netting, recurring payments)
• Track key client metrics (volumes, margins, operational costs)
• Coordinate communication between Sales, Tech, Compliance, and Operations

Requirements:

• Experience as an Account Manager or Customer Success Manager in fintech / crypto / payments / PSP / iGaming / Forex
• Understanding of crypto processing, blockchain fees, on-ramp / off-ramp solutions
• Strong B2B client communication skills
• Ability to manage multiple clients in parallel
• English level: B2+ or higher

Nice to have

• Experience with iGaming / Forex / Betting
• Telegram-first client communication experience
• Basic understanding of APIs and integrations
• Experience working with high-risk businesses
• Proven experience in growing client revenue

Why join us

• Competitive base salary + performance-based bonuses
• 50% сoverage of language and professional courses relevant to the role
• Work with high-value B2B clients
• Professional growth in crypto & payments
• Cross-functional experience
• Remote-friendly work format
• Strong product with real use cases
• Opportunity to grow into senior or lead roles