IT System Support Specialist

We are looking for an IT System Support Engineer to join our team. You will be a part of our professional team and be engaged in the process of growth and development.

As an IT Technical Support Specialist you will be responsible for continuous technical assistance and support for incoming queries and issues from end-users related to computer systems, software, and hardware. This is you

• 1+ years of experience as an IT Helpdesk/IT Tech Support/ System Support
• Expertise in Microsoft 365 eco system
• Hands-on experience with Microsoft Office Applications
• Knowledge in Network and security
• Familiarity with Mobile Device Management
• Knowledge and experience in Information technology systems analysis and maintenance
• English — Upper-intermediate or higher

This is your role

• Identify, develop, and implement business goals and strategies
• Manage the company’s client machines and workstations (employee equipment such as laptops, monitors, etc.)
• Provide support for the company’s videoconferencing system
• Support printing and scanning devices
• Deliver technical support for all internal hardware and software
• Maintain network equipment and ensure network availability
• Handle all Microsoft 365-related requests from employees
• Plan, coordinate, and execute daily operations and projects as assigned by superiors or relevant stakeholders