Project Coordinator (German-speaking)

ABOUT US:

Our team does a lot of translation and language localisation projects for our customer, who is the European leader in professional translations and is one of the most dynamic businesses in the industry.

The company has a presence in 14 countries and on 3 continents (Europe, North America, and Asia) and distinguishes itself by its multi-local market approach, a unique trait that made it the preferred partner for many companies around the globe.

KEY RESPONSIBILITIES:

• Management of translation orders according to customer requirements and group standards.
• Close collaboration with customers, teams, account managers and translators/linguists.
• Process improvement and linguistic quality optimization.
• Organization and monitoring of overall workflow and timelines for translation, revision, review, and other linguistic services.
• Monitoring of Service Delivery related KPIs, e.g. adherence to deadlines, vendor costs, in-house costs, productivity, volume per service and per language combination, number of complaints.
• Client relationship management and ownership of customer satisfaction.

MAIN REQUIREMENTS:

• Excellent knowledge of German and English.
• 1 year+ of working experience in project management, business administration, customer service or in similar roles, preferably in a Language Service Provider company.
• Experience in successfully managing customer relationships, including complaints.
• Excellent communication skills. At ease working remotely (by phone, web meetings, etc.)
• Ability to prioritize tasks and workload, able to work in a changing environment.
• Pro-active, detail-oriented, highly organized, able to work to tight deadlines and calm under pressure.
• Excellent computer literacy.
• Previous use of CAT tools, including Trados Studio, Phrase & XTM, Tempo or other industry-specific applications will be considered a plus but not required.
• University Degree in translation, management, business administration language/communication studies, or equivalent will be a plus.

BENEFITS:

• Challenging work in a developing company.
• Exciting projects involving the latest technologies.
• Professional skills development.
• Friendly, modern, and comfortable office.
• 15 working days of vacation and 10 sick leaves per year.
• English lessons.
• Company outings and team building.