Customer Support Representative (Solvy)

Hello! We are Boosta, a holding tech company that creates, develops, and invests in digital businesses with global potential. Today, more than 700 specialists from different parts of the world collaborate with us, and millions of users use our products and services.

We are currently looking for a Customer Support Representative to join the Solvy business, which is developing a full-cycle online platform for working with legal, financial, and personal documents.

Solvy is now at a stage of active growth and scaling:

• The team is growing.
• The product is scaling without compromising stability or quality.
• Results are increasing 2−3x month over month.

In the role of Customer Support Representative, you will:

• Respond to incoming customer chats and emails promptly and professionally.
• Address customer complaints, provide effective solutions via emails and chats, and manage case follow-ups.
• Handle payment-related issues, including validating the refunds, resolving payment issues, and verifying user accounts.
• Manage users' subscriptions and provide up-to-date information about their status.
• Manage tasks within the internal system to maintain organized and efficient workflows.

We are looking for a candidate who:

• Has a strong command of English (Upper-Intermediate level or higher) to communicate effectively with our clients across chats and emails.
• Is a natural problem solver, ready to listen, understand, and resolve client issues with a positive attitude.
• Is empathetic and personable, making clients feel valued and heard.
• Is proactive and goal-oriented, always aiming to achieve more and lead by example.

Our hiring flow:

• Step 1: Pass an Online English Test.
• Step 2: Initial Phone Call with our recruiter to get to know you better.
• Step 3: Interview with your future team lead and recruiter.
• Step 4: Training.
• Step 5: Receive Your Offer.

Why Solvy? We offer:

Self-realisation and growth:

• Build a product from scratch and influence key decisions.
• Grow together with the business at a fast pace.
• Work in an environment with space and freedom to act.
• Become part of a strong team of A-players who are ready to share expertise and boost each other.
• Use learning opportunities: internal and external lectures, a large corporate library, compensation for external courses, English lessons, and speaking clubs.

Comfortable working conditions:

• Work remotely or visit the office in Kyiv, coworking spaces in Lviv or Warsaw.
• Working hours: 15.00−23.00/16.00−00.00
• Recharge and rest: 28 working days of paid vacation per year, up to 30 days of sick leave.

Care and support:

• Take care of your health: we provide medical insurance, a Mental Health program, and compensation for sessions with a psychologist.
• Join socially meaningful initiatives, including the Ukrainian Victory Support program.
• Participate in quarterly team buildings — online or offline — to make teamwork easy and enjoyable.

Join the project at a stage where you can truly influence, build, and grow together with the business!