Customer Support Specialist

Giggster is the Airbnb for filming and event locations connecting content creators directly with thousands of property-owning hosts. Launched in May 2017, Giggster operates in the USA, Canada, UK and EU, Singapore, Australia and is constantly expanding. Our clients include major production studios like Netflix and Disney, global fashion brands and magazines, as well as thousands of independent media makers and production companies.

Your primary role will be to answer any questions or resolve issues our customers face while using Giggster and leave them delighted. Your tasks will involve responding to inquiries on live-chat, putting out fires, working with technical support, and surfacing customer insights or issues for our Product team.

More specifically you’ll:

• Respond to in-app chat inquiries and emails from hosts and renters
• Identify trends, patterns, issues and share with relevant teams at Giggster
• Support our Customer Success Manager on various initiatives to improve our Customer Services.

About You — Musts

• Excellent written and spoken English.
• Attention to detail, thoroughness, conscientiousness, deep empathy and patience are all important values in how we problem-solve for customers.
• Self sufficiency: Our team is small and works independently, so you’ll be successful if you’re able to onboard quickly, research the answers to questions, and rely on past experience to make judgment calls with little to no hand-holding.

About You — Nice to haves

• 1+ years experience in a customer support/specialist role.
• Familiarity with Stripe Payment system
• Familiarity with Intercom
• Experience with marketplace operations

Employment Type: full-time

Salary: $800 — $1,300/month based on the interview results

This position is fully remote, you can apply from and work from anywhere.

Contact the job poster: [відгукнутися]