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Ред маркетинг, ТОВ

Customer Support Specialist

  • Ред маркетинг, ТОВ

    IT; 50–250 співробітників
  • Дистанційна робота
  • Повна зайнятість. Також готові взяти студента.
  • Англійська — вище середнього
  • Комунікабельність
  • Відповідальність
  • Уміння працювати в режимі багатозадачності
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Опис вакансії

MAIN TASKS (Responsibilities):

  • Receiving IT requests and providing online support (no phone consultations, communication with users through chat). Consulting clients on technical issues related to product usage. Systematizing arising technical questions.
  • Promptly resolving tasks at your own level; forwarding requests to other levels of resolution and tracking their execution.
  • Technical onboarding of new clients.

REQUIREMENTS (We expect from the candidate):

  • High level of English proficiency (at least Intermediate);
  • Understanding of the main network protocols and principles of Internet operation;
  • Ability to identify software errors and ensure system functionality;
  • Basic experience with all modern operating systems (both mobile and desktop), with more advanced knowledge of the MS Windows family;
  • Experience with CRM systems (Jira, Redmine) is preferred;
  • Clear written and verbal communication skills, multitasking, high level of responsibility, and a desire to grow in the IT field;
  • Higher education (complete/incomplete) or a student in the final years of study.

WORK CONDITIONS (We offer):

  • Remote work format.
  • Shift schedule (24/3).
  • Training at the Company’s expense.
  • Probation period — 2 months.
  • Timely salary payments without delays. Salary review and increase. Training and probation period are fully paid.
  • Loyal and reasonable management.
  • Opportunities for professional growth. Various career advancement options within the company.
  • Interesting tasks and projects, providing opportunities for professional and personal development and improvement.
  • Opportunity to gain experience in implementing projects in foreign markets.

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