VIP Аccount Мanager Team Lead

Hi there! We’re Softsich 👋 A young, ambitious, and fast-growing company creating innovative digital products. We’re looking for a VIP Account Manager Team Lead who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.

Your key responsibilities will include:

• Lead and manage a team of VIP Account Managers, including performance tracking and workload distribution
• Drive revenue growth across the VIP client portfolio (NGR, ARPU, LTV, etc.)
• Monitor and optimize retention strategies, identifying churn risks and growth opportunities
• Oversee bonus budget allocation and ensure cost efficiency
• Conduct regular analysis of client portfolios and form actionable insights
• Ensure high-quality premium client experience and handle escalations
• Maintain discipline and transparency in CRM usage and task execution
• Build and manage a reporting framework (daily/weekly performance, risks, action plans)
• Collaborate cross-functionally with CRM, Payments, BI, Product and Support teams
• Personally manage relationships with high-value clients when needed

It’s a match if you have:

• 1+ year of experience in a Team Lead role (Account Management, Retention, or related customer-facing functions)
• Proven experience in managing or mentoring a team
• Strong understanding of revenue and retention metrics (ARPU, LTV, churn, bonus cost, etc.)
• Hands-on experience with CRM systems, admin panels, and customer communication tools
• Analytical mindset: ability to identify patterns, root causes, and growth opportunities
• Experience working with client portfolios and performance analysis
• Strong decision-making skills, especially under pressure
• Ability to balance business goals with team management
• Fluency in Ukrainian or Russian for internal team communication
• Upper-Intermediate (B2+) English

Would be an advantage:

• Experience in managing multi-brand or multi-geo client portfolios
• Background in process optimization or automation initiatives
• Experience in preparation of digital reports or improving operational workflows
• Strong cross-team collaboration experience
• Additional languages (Spanish, French, German)

What we offer:

• Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw.
• 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress).
• A friendly team where it’s easy to ask questions, learn, and be yourself.
• Coverage of expenses for professional events.
• Birthday greetings, team buildings, and plenty of real teamwork.
• Zero support or cooperation with the aggressor country or any related businesses.

If this approach resonates with you — feel free to apply 🚀