Customer support manager

Customer Service Representative

You enjoy communicating with people, finding the right solution for every request, and staying calm even in stressful situations? Then you’re exactly who we’re looking for!

As a Customer Service Representative (m/f/d), you are the first point of contact for our customers and ensure that every request is handled professionally, efficiently, and with a friendly touch. Your service mindset and positive attitude help create an excellent customer experience every day. It’s a good chance to practise your English/German skills

Your Responsibilities

● Respond to customer inquiries in a friendly, competent, and solution-oriented manner via our ticket system, by email, or on the phone.

● Manage our claims database, create regular feedback reports, and keep an eye on complaint statistics.

● Ensure that our communication guidelines are followed and that every interaction reflects our service promise.

● Handle complaint cases and maintain communication with our manufacturing partners.

● Ensure that our customers always feel well supported and valued through your commitment and service-oriented approach.

Your Profile

● Excellent English skills (B2 level or higher) — both written and spoken. German (A2-B1) — will be a big advantage!

● Initial experience in customer service or claims/complaint management is an advantage.

● You are communicative, empathetic, and act in a solution-oriented way.

● You have strong organizational skills and analytical thinking abilities.

● You are confident in working with IT tools, CRM systems, and databases.