Head of Digital Agency

An IT holding JetMonsters is looking for an experienced Head of Digital Agency in a project TemplateMonster.com, marketplace for digital products and services.

About the Role

We are looking for a strong operational leader with a business mindset, with proven experience in web/design and digital marketing agencies, capable of taking full ownership of agency operations and performance.

You will be fully accountable for agency performance, including revenue, profitability, and operational efficiency.

Key Responsibilities

• Lead and manage overall agency operations and performance

• Oversee client strategy, acquisition, retention, and account growth

• Manage project delivery across all services (web design, development, digital marketing) from strategy to execution

• Ensure effective resource planning, team structure, and delivery quality

• Build and optimize processes and workflows across sales, PM, and production teams

• Develop commercial proposals, pricing strategies, and service offerings

• Define and track KPIs and use data to drive decisions and continuous improvement

• Ensure alignment and seamless collaboration between all departments

• Manage financial performance, including revenue, costs, and profitability

• Identify operational and delivery risks and proactively mitigate them

Requirements

• Strong leadership, communication, and client management skills

• Experience building or scaling teams and operational structures in an agency environment

• Strong understanding of sales processes, project management, and production workflows

• Strong business mindset with experience in agency growth, client development, and financial metrics

• Understanding of KPIs, unit economics, and financial management in a digital agency

• English level B1-B2 or higher

We offer

• remote cooperation

• full-time, schedule from 9:00/10:00 to 18:00/19:00 (from Mon. to Fri.).

• Partial or full reimbursement for attendance at specialized courses and trainings, as well as for attending conferences and events in the field of specialization.

• Corporate English Club online.

• 15 days of paid vacation per year, paid sick leave; 10 days off for Ukrainian national holidays.

• Medical insurance / compensation for sports activities