Customer Service Administrator

We are seeking a proactive and detail-oriented Customer Service Administrator to support daily business operations and ensure a high level of service across our transportation operations.

In this role, you will work closely with the Operations Manager and internal teams—including dispatch, safety, accounting, and recruiting—to help maintain efficient workflows, support customer communication, and contribute to overall operational success.

Key Responsibilities

• Provide day-to-day administrative and customer service support across operations, including dispatch, recruiting, and safety departments
• Act as a point of contact for customers, drivers, and internal teams, ensuring timely and professional communication
• Assist with scheduling, coordination, and follow-ups to ensure tasks and workflows are completed efficiently
• Support onboarding and retention efforts for Owner Operators, including documentation and communication
• Maintain accurate records, reports, and system updates related to operations and customer interactions
• Assist in monitoring compliance with company policies and transportation regulations
• Identify and escalate operational issues while helping implement solutions to improve efficiency
• Collaborate with multiple departments to ensure smooth coordination of daily activities

Qualifications

• 2+ years of experience in customer service, administration, or logistics support (transportation industry preferred)
• Strong communication and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency with computer systems and standard office software
• Strong attention to detail and problem-solving ability
• Ability to work independently and as part of a team
• Commitment to customer service and operational excellence