Administrative, Customer Support Assistant

Job Overview

We are seeking a motivated, reliable, and organised individual to join our growing team in a varied administrative and customer support role. This position involves handling day-to-day office tasks, supporting customer enquiries, managing product listings, and assisting with basic bookkeeping. The successful candidate will be comfortable multitasking, communicating with customers, and supporting the smooth running of the business.

Key Responsibilities

Customer Service & Communication

• Answer incoming telephone calls professionally and courteously.
• Respond to customer enquiries via email and other communication channels.
• Provide accurate information and support to customers regarding products and services.
• Make outbound calls to customers to arrange visits, deliveries, or follow-ups.
• Maintain clear and professional communication with customers, suppliers, and colleagues.

Administration & Office Support

• Carry out general administrative duties to support daily business operations.
• Maintain organised records and documentation.
• Assist with scheduling appointments and coordinating visits.
• Support the team with various ad hoc administrative tasks as required.

Product Management & Website

• List new products on the business website, ensuring accurate descriptions and pricing.
• Update existing product listings as needed.
• Assist with basic marketing tasks, including preparing content and supporting promotions.

Ordering & Stock Support

• Place orders with suppliers and track deliveries.
• Maintain accurate records of orders and stock levels.
• Liaise with suppliers regarding availability and delivery times.

Invoicing & Bookkeeping Support

• Prepare and send invoices to customers.
• Assist with matching invoices to transactions within accounting software.
• Support basic bookkeeping tasks and maintain accurate financial records.

General Duties

• Assist with various operational and administrative tasks as required by the business.
• Maintain a professional and organised working environment.
• Support colleagues and contribute to the smooth running of daily operations.

Essential Requirements

• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Confident and professional manner when dealing with customers.
• Good level of written and spoken English.
• Ability to work independently and manage time effectively.
• Basic IT skills, including email, data entry, and use of office software.
• Willingness to learn and take on a variety of tasks.

Desirable Skills & Experience

• Previous experience in an administrative, customer service, or office-based role.
• Experience using accounting software or assisting with bookkeeping tasks.
• Experience managing product listings or working with e-commerce platforms.
• Basic marketing or content creation experience.

Personal Qualities

• Friendly and approachable.
• Reliable and trustworthy.
• Highly organised and detail-oriented.
• Self-motivated with a positive attitude.
• Able to multitask and prioritise workload effectively.
• Adaptable and willing to support different areas of the business.

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