Customer Service Specialist (English B2)

Join Our Customer Operations Team! — Only Ukrainian citizens currently residing in Ukraine!

We’re looking for people who are fast, focused, competitive, and disciplined.

Skills that are ideal for our work:

• speed
• focus
• pattern recognition
• consistency
• performance under pressure

This is a full-time, written Customer Operations role supporting Western / German companies, where your output is clearly measured and your results speak for themselves.

If you like measurable goals, improving your «stats,» and mastering systems — you’ll feel at home here.

What You’ll Do

1. Customer Operations (Written Support)

• Handle written customer support requests (questions about returns, shipping, refunds, and assistance with customer accounts)
• Work fast, accurately, and consistently
• Follow clear processes and instructions
• Resolve repetitive tasks efficiently — and get better at them over time

2. Performance & Focus

• Work in a results-driven environment with clear targets
• Stay focused for long periods without losing quality
• Treat your workday like a performance session — output matters
• Continuously optimize how you work to become faster and better

3. Quality & English Writing

• Write clear, professional responses in strong English
• Follow tone-of-voice and guidelines precisely
• Maintain quality even at high speed

We Want People Who

• ⚡ Are extremely fast on a computer
• 🏆 Enjoy competition and measurable goals
• 🧠 Can stay focused for long periods
• 🔁 Aren’t scared of repetitive tasks — you master them
• ✍️ Have very strong written English
• ⏱️ Are ready to work at least 40 hours per week

Your First Month (Onboarding Targets)

Transparency matters. These are your onboarding targets — designed to help you ramp up steadily:

• Week 1: ~50 closed tickets
• Week 2: ~100 closed tickets
• Week 3: ~150 closed tickets
• Week 4: ~188 closed tickets

The goal is progress, not perfection. Speed ​​and confidence will come as you learn the tools, workflows, and patterns.

You won’t be on your own:

• You’ll have daily support from a buddy (who's already hitting those targets)
• Your team lead will check in regularly and help remove blockers
• Questions are expected — especially in the first weeks

If you’re improving week over week, you’re on track!

What You Get

• 💰 Salary: €750 / month for the first month (with a performance-based review afterwards)
• 🏠 Fully remote work
• ⏳ Flexible working hours — plan your own schedule
• 🤝Fully paid vacation and sick leave
• 🤝 No micromanagement — results matter, not excuses
• 🚀 A real career in Customer Operations
• 📈 Fast growth for high performers
• 🌍 Experience working with Western / German companies

Sound like you? Then apply now!