Information Manager, менеджер з інформаційних технологій

About INSO

Founded in 2011, the International NGO Safety Organization (INSO) is an international NGO that supports humanitarian aid workers by establishing safety coordination platforms in insecure contexts. INSO provides registered NGOs with a range of free services, including real-time incident tracking, analytical reports, safety-related data and mapping, crisis management support, staff orientations, and training. INSO provides daily support to more than 1,500 NGOs operating in more than 24 of the world’s most insecure countries. INSO is registered in the Netherlands, with its headquarters located in The Hague, a city renowned for its international focus on peace and justice.

Job Summary

INSO is seeking an experienced Information Manager to join our HQ Data, Technology and Learning (DTL) team — the position is based in Kyiv, Ukraine. This is an opportunity to shape how data keeps humanitarians safe across more than 24 countries and contexts, leading the quality assurance of INSO core systems: the Conflict & Humanitarian Data Centre (CHDC), the INSO Portal & App, as well as implementing harmonized Visualisation Standards across all teams.

Reporting to the Senior Information Manager, you’ll turn global data practices into clear standards, tools, and trainings that help INSO teams deliver services in complex environments. You’ll also cover for the Senior Information Manager during their absence and lead initiatives and exciting projects across the DTL department.

Main responsibilities

Manage the Conflict & Humanitarian Data Centre (CHDC)

• Be INSO’s focal point on CHDC methodology, standards, and reference data, guiding every Country Office toward best practice.

• Build the tools and automations that catch errors early and keep data quality high, everywhere.

• Deliver tool-related trainings, inductions, and webinars to Country Office teams and partners.

Manage the INSO Portal, App & Platforms

• Become the global administrator of INSO Portal providing guidelines, driving consistent use, and leading feedback loops (intake and action) within all Country Offices.

• Build and deliver inductions and trainings on core workflows: partner registration, user management, and support.

• Ensure partner-centric approach in all platforms, communications, and documentation.

Implement and support INSO Visualisation Standards

• Maintain Visualisation Standards guidelines, documents, and templates clear and up to date.

• Support Country Offices in adopting the standards, ensuring a smooth transition.

• Automate ETL, dashboard, and mapping workflows to save time across all country offices.

• Build and maintain ArcGIS templates and geodatabases to be used by all country offices.

Lead Global Coordination

• Step in for the Senior Information Manager during absences.

• Coordinate communication between Country Offices and HQ.

• Resolve Helpdesk tickets and maintain the Information Management SharePoint site.

• Contribute to onboarding, recruitment, and wider DTL projects.

Requirements

Essential

• Full professional fluency in English, both written and spoken.

• 5+ years' experience in data management, data visualisation, or information management — ideally across multiple locations or in a global support role.

• 2+ years managing a team.

• Experience with Power BI and DAX, or similar BI software (e.g. Tableau).

• Proficiency in database management using SQL.

• Working knowledge of scripting languages such as Python or R.

• Basic GIS skills (QGIS or ArcGIS).

• A knack for explaining technical information to non-technical audiences.

• Sharp attention to detail, with an understanding of conflict-affected contexts.

Nice to have

• Master’s degree in information systems, Computer Science, Data Management, GIS, or a related field.

• Experience with humanitarian organisations in complex contexts.

• Experience delivering training or capacity-building on data or Information Management tools.

Core Competencies

• Attention to details — Ensures accuracy and quality by carefully reviewing data, reports, and processes.

• Analytical Thinking — Interprets complex data with accuracy to support decision-making.

• Leadership — Guides and develops team members through mentoring, clear direction, and effective delegation.

• Collaboration — Fosters teamwork and shared goals across diverse groups.

• Diplomacy - Builds trust and inclusion through empathy and listening.

• Communication — Conveys information clearly and adapts to the audience.

• Proactivity — Anticipates issues and suggests practical, forward-thinking solutions.

INSO’s Safeguarding Policy

INSO is fully committed to the safe recruitment, selection and vetting of all potential new staff, trustees and volunteers, and we will ensure rigorous compliance with our Code of Conduct and Safeguarding policy throughout the recruitment process.

Terms & Conditions

Official employment contract with 3-month probationary period. UAH 116.150 per month gross salary, 13th Salary, 2 days annual leave per month, medical insurance.

INSO Ukraine unfortunately does not provide military exemption.

How to apply

To apply follow this link: https://inso.ngo/AFHQIM

Applications should be in English. You will need an updated CV in PDF format.