Technical Support Manager

Netfully is an agile software development company that creates innovative products and helps companies implement digital transformations. Since our beginning in 2013, we’ve been steadfast in providing our clients with the best and highest quality services.

Requirements:

• High level of English (Upper-Intermediate).
• Basic knowledge of software development processes.
• Basic understanding of computer networks, including internal and external networks.
• Familiarity with network concepts such as port forwarding.
• You are a great logical & creative thinker.
• Exceptional communication skills.
• Ability to adapt to frequent change.
• Proven customer service skills are a huge plus.
• Computer literacy.
• High level of accountability.

Responsibilities:

• Provide help to customers using your organisation’s products or services.
• Investigate and solve customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants.
• Analyse statistics or other data to determine the level of customer service.
• Produce written information for customers, often involving the use of computer packages and software.
• Write reports and analyse customer service performance.
• Develop feedback or complaints procedures for customers to use.

We offer:

• Competitive salary.
• Opportunity for self-realization.
• Friendly team and enjoyable working environment.
• Flexible working schedule.
• Working hours: 10:30 — 19:30 (including lunch break), according to Ukrainian time.
• 21 days of annual leave.
• 5 paid sick days.