Technical Account Manager, Connectivity, Optimization Specialist

LCI-MTC Group is a leading Swiss B2B travel company with 33 years of experience in the tourism industry. We offer a wide range of high-quality travel products and services, including an online booking platform, accommodation, transportation, and comprehensive DMC services worldwide.

We are looking for a Technical Account Manager / Connectivity & Optimization Specialist to manage and develop relationships with our key clients worldwide

This role combines client relationship management, commercial development, data analysis, and technical product optimization.

Key Responsibilities

• Manage and develop long-term relationships with key B2B and XML/API-connected clients across Latin America.
• Act as the main point of contact between clients and our commercial, technical, and product teams.
• Conduct regular video meetings with key clients, at least once per month, to review performance, discuss current needs, and identify growth opportunities.
• Analyze hotel product performance, including traffic, searches, bookings, conversion rates, availability, pricing, competitiveness, and sales results.
• Identify technical and commercial factors affecting client performance and recommend improvements.
• Develop account-specific strategies and action plans to increase booking volumes and revenue from existing clients.
• Set sales and performance targets, monitor results, and prepare personalized proposals for each client.
• Configure and optimize product feeds according to each client’s sales channels, business model, traffic profile, technical requirements, and commercial priorities.
• Work with XML/API integrations and support the investigation of connectivity, mapping, availability, pricing, and booking-flow issues.
• Research and implement new methods, rules, and algorithms to improve product configuration, automate processes, and increase sales performance.
• Coordinate with internal technical and commercial teams to resolve client issues and ensure timely follow-up.
• Prepare regular performance reports and present findings and recommendations to clients and internal stakeholders.

Candidate Requirements

• Upper-intermediate or higher level of English (B2+).
• Degree in a technical, analytical, business, or related field.
• Experience in technical account management, travel technology, product optimization, connectivity, e-commerce, or a similar role.
• Good understanding of XML/API integrations and related workflows.
• Advanced Microsoft Excel skills, including pivot tables, lookup functions, data analysis, and reporting.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to build trusted, long-term client relationships.
• Commercial mindset and the ability to identify opportunities for revenue growth.
• Strong organizational and time-management skills.
• Ability to manage several clients and projects simultaneously, prioritize tasks, and work independently in a remote environment.

Nice to Have

• Experience in the travel technology, hotel distribution, bed bank, tour operator, or online booking industry.
• Knowledge of web technologies, booking engines, SOAP, REST APIs, business intelligence, or analytics tools.
• Experience working with the Juniper booking engine.
• Knowledge of hotel mapping, distribution, availability, pricing, and conversion optimization.
• Previous experience working with clients in Latin America.

What We Offer

• Competitive salary based on experience and qualifications.
• Performance-based growth opportunities.
• Professional training and development.
• International experience within an established Swiss travel company.
• Opportunity to work with clients and partners across Latin America and other global markets.
• Fully remote work from anywhere in the world.
• A high level of autonomy and direct involvement in commercial and technical decision-making.

If you are commercially driven, technically confident, and passionate about improving client performance through data and technology, we would be happy to hear from you.