Global client support manager

Hello!

We are the Nova Global team, and our mission is to create the world’s most convenient digital global delivery service for private customers and e-commerce businesses. If you think globally and curiosity is a key part of your life, we’re confident you’ll be excited by projects and challenges with a global impact.

To achieve our ambitious goals, we are looking for a Global Account Manager to join our team.

Key Responsibilities:

Client Management

• Managing and developing relationships with international key accounts
• Ensuring high-quality service delivery for global clients
• Acting as the main point of contact for assigned customers

Sales & Growth

• Identifying opportunities for account growth and upselling services
• Supporting contract negotiations and renewals
• Achieving revenue and performance targets for assigned accounts

Coordination & Operations

• Coordinating with internal teams (operations, logistics, finance, IT) to ensure smooth service delivery
• Monitoring shipment performance and resolving operational issues
• Ensuring compliance with agreed service levels (SLA/KPI)

Reporting & Analysis

• Preparing regular reports on account performance, revenue, and service quality
• Analyzing client needs, behavior, and opportunities for improvement
• Maintaining accurate data in CRM systems

Candidate Requirements:

• At least 2+ years of experience in account management, sales, or B2B client management
• Experience in logistics / international shipping industry is an advantage
• Strong communication and negotiation skills
• English level B2 or higher
• Ability to manage multiple accounts and work in a fast-paced environment
• Analytical thinking and result-oriented mindset

What We Offer:

• Opportunity to work in a global company
• Official employment and full compliance with labor guarantees
• Schedule: Mon-Fri, 15:00—24:00 (EET) to work with the NALA time zone
• Transparent cooperation conditions and strong team culture
• Career and professional growth opportunities
• Medical insurance
• Paid professional training and English language courses

We invite you to become part of our Dream Team, where together we will achieve ambitious goals, develop and implement new technologies, optimize processes, improve customer experience, and win the trust and loyalty of customers around the world.

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