Office, Customer Service Representative (Junior, Mid-level, B2B)

KUK-Ukraine is part of an international group distributing food, pharma, and cosmetic ingredients. We’ve been on the Ukrainian market for over 20 years, and now we’re looking for someone to join our Kyiv office as an Office & Customer Service Representative.

It’s a hands-on role — you’ll be handling customer orders, documents, and day-to-day office operations all at once. We’re not looking for someone to just sit through the day; we need a person who takes ownership and keeps things moving.

What you’ll be doing:

• Operational support for customer orders across the entire supply chain
• Documentation handling and processing in ERP system (1C)
• Interaction with suppliers regarding order status and lead times
• Interaction with customers regarding order status, delivery timelines, and operational inquiries
• Coordination with the Sales team on order execution
• Collaboration with the Credit Control team and monitoring of customer receivables
• Working with 3PL logistics providers
• Handling office admin — from correspondence and document archiving to ordering supplies and organizing business trips or meetings (30−40%)

What we’re looking for:

• At least 1 year in B2B customer service, order processing, or sales support
• Some familiarity with basic accounting documents (invoices, delivery notes) and how they move through a company
• Good self-discipline — this is a hybrid role, so you’ll need to manage your own time well
• 1C experience is a plus, but we’re open to someone ready to learn it fast
• Comfortable with Excel, Word, and Outlook
• English at an intermediate level or higher
• Attention to detail and comfort working with numbers and data

What we offer:

• Official employment, salary discussed based on the interview (in line with market rates)
• 24 days of paid vacation
• A comfortable office near Holosiivska metro
• Hybrid schedule
• A stable company and real experience in an established international B2B business

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