Marketplace Back Office Operations Specialist (Amazon, eBay, Shopify)

Marketplace Operations Specialist (Amazon, eBay & Shopify)

You will keep our marketplace back office running. New products go live on time, prices are right on every channel, the catalog is clean, the inbox is handled, and the reports are on the desk when they are due. This is an execution role for someone who takes pride in getting tasks completed and getting details right.

Key Responsibilities

New Product Listings

• Create new product listings on Amazon, eBay and Shopify from product data, images and briefs.
• Build pack, set and size variations and parent-child structures.
• Relaunch products on new ASINs when required.
• Set up FBA listings for UK and EU marketplaces.
• Prepare listing upload files and confirm every listing is live and correct on all three channels.

Pricing, Discounts & Promotions

• Execute price changes across UK and EU marketplaces within agreed deadlines.
• Run the weekly discount cycle: selected SKU discounts, sell-out and slow-mover promotions.
• Apply price rises after cost changes and maintain retail price master files.
• Check fees and flag fee optimisation opportunities.

Linnworks Catalog & Stock Management

• Own SKU mapping between Linnworks and every sales channel.
• Maintain channel listings, inventory sync and stock levels in Linnworks.
• Keep the catalog clean: SKU clean-up, variation renaming, tags and attributes.

Listing Optimisation

• Improve live listings: titles, bullet points, descriptions, attributes and backend keywords.
• Apply AI-enriched content updates and Amazon catalog changes on a weekly cadence.

Inbox & Amazon Account Health

• Monitor company and brand inboxes daily and respond or escalate within one working day.
• Handle marketplace notifications and Amazon account-health emails. Action what can be actioned, escalate what cannot.
• Keep zero open account-health flags at the end of every week.

Reports & Retail Orders

• Deliver monthly marketplace transaction reports by the 5th of each month.
• Prepare weekly revenue and ad-spend reports, sales and stock reports, and import cost inputs for our BI system.
• Create and dispatch orders for retail partners and handle retail customer queries.
• Maintain review-request trackers for new products and monitor review alerts.

Process & Documentation

• Work from Asana. Every task tracked, every recurring task documented
• Track all working time in Clockify. This is a standard condition for every role on our team.
• Flag repetitive issues and propose fixes. If you do the same manual step three times, tell us.

What Success Looks Like

• New products live on Amazon, eBay and Shopify by the deadline agreed in Asana.
• Price changes executed on all marketplaces within 24 hours of request.
• Zero open Amazon account-health flags at week end.
• Monthly reports delivered by the 5th.
• Every inbox item answered or escalated within one working day.

Requirements

Must Have

• 2+ years of experience in marketplace operations, catalog management or product listings on Amazon, eBay or Shopify.
• Experience with Amazon Seller Central: listings, variations, pricing, FBA and account health.
• Strong attention to detail. You catch the wrong price, the missing variation and the broken image before anyone else does.
• Strong Google Sheets / Excel skills
• If you are serious about this role please start your reply with words — I’m paying attention to the details!
• Ability to work with large amounts of product data and keep it organised.
• Ability to follow SOPs, checklists and documented processes, and to write them.
• Intermediate English, B1 or higher, with strong written communication.
• Reliable, self-managed and comfortable working fully remote with a distributed team.

Nice to Have

• 1+ year of hands-on daily use of Linnworks, including SKU mapping, channel listings and inventory sync.
• Knowledge of Amazon SEO and keyword optimisation.
• Experience with Helium 10, Keepa, DataDive or similar tools.
• Experience working with Asana, Notion and Clockify.
• Experience with eBay and Shopify admin at an advanced level.