Dispatcher (Drop Bury)

Lantech Communications, LLC is a leading provider of cable installation services in the telecommunications industry. Founded in 2017 and headquartered in Chicago, IL, we’re dedicated to delivering quality service across the US. Our diverse and growing team of professionals ensures reliable, high-quality installations for our B2B clients in internet and cable TV services.

We are seeking a remote Dispatcher to support our drop bury crews.

• Position type: full-time, fully remote.
• Work days: 5 days per week, including Saturday and Sunday, with 2 fixed weekdays off of your choice.
• Work schedule: 7.00 a.m. — 4.00 p.m. CT (Chicago time) / typically 3.00 p.m. — 00.00 a.m. EET (Kyiv time), with flexible breaks.

This role suits someone who enjoys bringing order to a busy workflow, follows up without being prompted, and can turn a long list of jobs into a clear picture of what’s happening in the field.

Why choose us?

• We’re growing quickly, love what we do, and care about the results. 😎
• Enjoy the flexibility of a full-time remote role, with mornings to yourself and two fixed weekdays off for appointments, hobbies, workouts, or simply recharging.
• Benefits include 15 paid vacation days, up to 10 sick days, a day off for your Birthday, Family Days for a wedding or the birth of a child, a fully paid Christmas slowdown week («office holidays»), and US federal holidays off.
• Receive training and opportunities to develop your field operations skills.
• Join a supportive team and see the direct impact of your work on daily operations.

Qualifications:

• English level B2 or higher is a must.
• Confident working knowledge of Microsoft Excel is required, including sorting, filtering, maintaining trackers, and preparing reports.
• Knowledge of Google Sheets is a plus.
• Strong organizational skills and attention to detail.
• Clear communication and the confidence to follow up with field teams when updates are missing.
• Ability to manage multiple jobs and changing priorities while keeping records accurate.
• Prior experience in dispatching, scheduling, telecommunications, utilities, or field operations is a plus.
• A personal computer or laptop, reliable internet connection, and the ability to work independently in a remote setting.

Key Responsibilities:

• Prepare and update daily routing for drop bury jobs based on operational priorities, team availability, and job information.
• Keep job assignments and statuses accurate in company and client systems.
• Check with field teams when job updates are missing or unclear, and record the information they provide.
• Flag delays, blocked jobs, routing conflicts, and other issues to the Director of Field Operations.
• Submit utility locate requests through 811 or the applicable state system and record ticket details against the correct jobs.
• Track locate request statuses and flag tickets that need clarification, correction, or renewal.
• Run internal reports in Excel covering assignments, job progress, completed work, and outstanding jobs.
• Identify missing or inconsistent information and follow through until records are corrected.

Diversity. Equity. Inclusion.

• We are an equal opportunity employer, and welcome contractors from all backgrounds to apply. 🥰
• Please note that we currently do not consider contractors based in the russian federation or holding russian citizenship. Thanks for understanding!

Ready to help keep our drop bury operations running smoothly? Apply today, and let’s drive success together!