Sales Customer Support Representative

Who We Are

Filterway is a U.S.-based e-commerce company specializing in premium water filtration systems and components.

We’re expanding our team and seeking a strong, results-oriented Sales Representative — who thrives in a high-performance, target-driven environment and brings a proven background in strategic sales, customer consulting, and deal closing.

This role is for someone confident on the phone, experienced in consultative selling, and comfortable navigating e-commerce platforms. You’ll be engaging with customers across multiple channels — calls, chats, and follow-ups — with the goal of turning every interaction into a successful sale.

We value discipline, initiative, and performance — not scripts. You’ll have the freedom to sell, the data to guide you, and the accountability to grow.

Core Responsibilities

• Conduct inbound and outbound sales calls, build relationships, present tailored solutions, and close sales effectively.
• Manage live chats and incoming customer requests across multiple platforms, providing prompt, persuasive, and helpful support that leads to conversions.
• Develop and execute sales strategies to increase lead conversion, reactivation, and upsell rates.
• Consult customers to identify their needs and recommend the most suitable water filtration solutions.
• Re-engage prospects who didn’t complete their purchase and follow up on warm leads through structured communication.
• Identify and act on cross-sell and upsell opportunities during customer interactions.
• Conduct cold outreach to potential B2C customers, maintaining consistent follow-ups and managing your lead pipeline effectively.
• Keep CRM data fully updated — log all interactions, notes, follow-up actions, and engagement statuses.
• Coordinate with warehouse and fulfillment teams to ensure smooth order processing and issue resolution, and process returns/replacements/refunds for customers.
• Provide weekly sales reports and insights — summarize strategies used, results achieved, and recurring customer feedback.

Skills & Requirements

• Fluent in American English — excellent verbal and written communication with a confident, professional phone presence (no noticeable accent) — is a must
• Minimum 3 years of proven sales experience, preferably in e-commerce, retail, or online product-based industries.
• Strong track record in consultative selling, strategic sales planning, and closing high-volume deals.
• Proficient in CRM systems (Zoho preferred) and skilled at managing sales pipelines.
• Comfortable managing multiple communication channels (phone, chat, email) efficiently and professionally.
• Experienced with order and fulfillment platforms such as ShipStation or similar tools.
• Excellent organizational, analytical, and time-management skills.
• Self-motivated, disciplined, and performance-driven, with a focus on measurable results.
• Schedule: 8 a.m. — 5 p.m. EST (1-hour break).

If you’re a sales-driven professional with a closer’s mindset, ready to apply strategy, structure, and energy to your work — we want you on our team.