Customer service specialist

Job Title: Hotline Customer Service Specialist

Employment Type: Full-time

Location: Ukraine / On-site：Міжрегіональна Академія управління персоналом (МАУП)

Company Overview

Fox ESS was established in 2019 and, through its world-leading team of engineers and technicians, is leading the way in power technology research and development, energy storage equipment manufacturing, IT data services, and new energy project development.

The company focuses on providing advanced distributed energy, energy storage products, and smart energy management solutions for households and industrial and commercial enterprises.

Key Responsibilities

• Handle inbound calls through the customer service hotline and provide professional customer support.

• Respond to customer inquiries regarding Fox ESS products, including solar inverters, battery energy storage systems, and related solutions.

• Identify and troubleshoot basic technical issues, providing appropriate solutions or escalating complex cases to the technical support team.

• Maintain clear and accurate records of customer interactions, inquiries, and reported issues in the relevant systems.

• Follow up on customer requests to ensure timely resolution and a high level of customer satisfaction.

• Collaborate with technical support, after-sales, and other internal teams to ensure smooth customer service operations.

• Assist with other customer service-related tasks as required.

Qualifications

• Previous experience in the renewable energy, solar, inverter, or energy storage industry is highly preferred.

• Previous experience in customer service, hotline operations, call centers, or technical support is an advantage.

• Candidates without relevant work experience may also be considered if they have an educational background in electrical engineering, electronics, or a related technical field.

• Fluency in Ukrainian and good English communication skills are required.
• Strong communication and interpersonal skills, with a customer-oriented attitude.
• Good problem-solving skills and the ability to handle customer inquiries effectively.
• Ability to work under pressure in a fast-paced environment.
• Basic technical understanding of electrical products or renewable energy solutions is an advantage.

What We Offer

• Competitive compensation package.
• An international working environment with a multicultural team.
• Opportunity to grow in a dynamic and fast-growing renewable energy company.
• Professional training and product knowledge development.
• A supportive team environment.

How to Apply

If you are interested in joining Fox ESS and would like to develop your career in the renewable energy industry, we would love to hear from you!

Please send your CV and a brief cover letter to: [відгукнутися]